Float Sales & Service Representative (Float Teller)

First Citizens Bank•Asheville, NC

22h•Hybrid

About The Position

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Adaptability: Has the ability to learn and adapt quickly to new information and technology. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently. Agility: Able to process information and move quickly through problem resolution. This is a float position and will require travel to provide coverage to 10 branches in the Asheville, Candler, Black Mountain, Johnson City, Weaverville, and Marshall areas. Mileage will be reimbursed. Must possess a valid driver's license as position requires frequent driving to other offices.

Requirements

High School Diploma or GED
6 months of experience in customer service
Must possess a valid driver's license.
Position requires frequent driving to other offices, bank customers, etc.
Financial literacy
Knowledge of retail banking products and services

Nice To Haves

Sales

Responsibilities

Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
Initiate conversation to uncover sales or referral opportunities.
Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Complete required training by established deadlines.
Perform general office management duties as assigned to ensure operational efficiency.
Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
The results may include an accountability for individual contribution as well as team performance.