Float Phlebotomist/Medical Assistant

One Medical • Gilbert, AZ

2d • Onsite

About The Position

One Medical is a primary care solution that is transforming healthcare by making quality care more affordable, accessible, and enjoyable. We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. As a Float Phlebotomist/Medical Assistant, you will provide exceptional care and phlebotomy support for our patients, while also training to provide other clinical support services. You will be the first point of contact for patients, responsible for maintaining the office space, and providing support as requested by management. This role supports multiple offices within a market and requires a strong team player with innovative problem-solving skills, empathy, focus, and compassion. You will utilize tactful interpersonal skills in all patient interactions and thrive in a culture that values feedback and growth, adapting to the needs of patients and the team.

Requirements

• At least 6 months of autonomous phlebotomy experience.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
• Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment (One Medical sponsored).
• Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored).

Nice To Haves

• Certified Phlebotomy License preferred.
• Additional experience with remote teams is a plus.

Responsibilities

• Use C-I-CARE framework in all patient interactions to ensure a fluid and positive in-office experience.
• Manage patient intake, same-day schedule, and appropriate follow-up scheduling.
• Possess strong knowledge of billing and insurance.
• Monitor patient feedback and assist with outreach as necessary.
• Provide venipuncture services for a diverse patient population (pediatrics to geriatrics).
• Perform and assist with non-blood specimen collection.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing.
• Manage inventory upkeep and tool sterilization.
• Answer patient messages and follow up on lab cases.
• Assist providers and virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in/check-out, insurance verification, paperwork, prepping tests, and meeting service level expectations.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
• Master the technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life).
• Perform opening and closing duties, including daily office upkeep, maintaining patient and employee spaces, restocking supplies, and organization.
• Perform and assist with extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs (upon completion of training).

Benefits

• Competitive salary on day one: starts at $23.00/hr per hour based on a full-time schedule.
• One Medical sponsored clinical training and state required education/certifications.
• One Medical sponsored Basic Life Support (BLS) certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED