Float Personal Banker 1 - NC South Region

Fifth Third Bank•Stonecrest, NC

5d•Onsite

About The Position

Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. This role will be expected to travel to various Financial Centers within the market.

Requirements

High school diploma/GED
Extensive cash handling experience
Ability to perform advanced math functions
Ability to present a professional image
Ability to interact comfortably and confidently with the public
Initiative to initiate dialogue
Ability to properly read and write well enough to communicate in both oral and written form
In-depth knowledge of retail policies and procedures
Minimum of 2 years of CSR experience
Ability to take initiative and utilize sound judgment in decision-making
Diplomacy and tact in problem resolution
Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
Flexibility in scheduling
SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

Processing teller transactions
Working as a member of the platform staff
Using the consultative sales process to proactively identify and meet the financial needs of customers or prospects
Acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting
Traveling to various Financial Centers within the market