Temporary Float Peer Navigator, Street Medicine (Hollywood/San Fernando Valley)

Healthcare in Action•California, MO

3d•Onsite

About The Position

Healthcare in Action serves patients experiencing homelessness through an innovative “street medicine” approach, using medically equipped vans to deliver care directly to individuals in locations such as parking lots, encampments, and parks. The Peer Navigator supports members experiencing or at risk of homelessness in managing their health in the Los Angeles North and San Fernando Valley, CA area. This role assists in motivating behavioral changes to improve health outcomes through education, peer support, housing and resource navigation, and the sharing of personal experiences. This is a temporary assignment for approximately 5 months.

Requirements

G.E.D./High School diploma required plus 3+ years of work experience (direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions).
Ability to work in a dynamic, outdoors environment.
Ability to work independently as well as part of a team.
Ability to organize effectively.
Ability to prioritize multiple and competing tasks.
Ability to communicate effectively, including articulating one’s own relevant personal experiences.
Excellent oral communication skills, as well as strong interpersonal skills.
Maintenance of reliable transportation.
Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
Must have a valid driver’s license, clean driving record, automobile insurance, reliable transportation, and clean driving record.
Proof of Tuberculosis screening upon hire or proof of a negative screening within the last year.
A background check is required.

Nice To Haves

Bachelor’s degree preferred plus 1-2 years of work experience.
Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
HMIS/ Coordinated Entry System proficiency.
Rebels who are curious about AI and its power to transform how we operate and serve our members.

Responsibilities

Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
Coach members to create and implement strategies that minimize risks associated with identified common health conditions and behaviors.
Connect members to appropriate programs to address barriers to care and to enhance compliance.
Link members to local, county, and state services/resources.
Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.
Provide accompaniment and support to patients for their medical/dental/other appointments.
Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.
Introduce tools to promote self-management & self-efficacy.
Complete all required organization and health plan specific documentation in a timely fashion, including entering patient touch points and encounter notes in HIA’s electronic health records system, member health risk, and updating members’ Plan of Care after every street medicine encounter.
Document all required information in the care management system during phone calls with members.
Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system.
Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
Actively support the achievement of HIA’s Vision and Goals and particularly housing placement for unsheltered members.

Benefits

Base salary range: $21.78- $33.02 per hour
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, plus 1 additional floating holiday
Excellent 401(k) Retirement Saving Plan with employer match.
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
Differential pay may be eligible for this patient-facing role.