Float Office Manager- Carrollwood Region ( MUST HAVE DENTAL EXPERIENCE )

COAST DENTAL•Northdale, FL

2d•Onsite

About The Position

The Float Office Manager will be responsible for hiring, training, and managing the performance of office team members. This role requires expertise in insurance claims, cash management, office software, insurance verification, and insurance linkage. The Float Office Manager will also explain treatment plans and payment options to patients, review and train on Accounts Receivables, ensure daily deposits and petty cash management are accurate, and maintain office security. Additionally, the role involves training the team on patient financing/credit, customer service skills, and building a productive office schedule. The Float Office Manager must meet monthly performance goals set by Regional Management, ensure effective communication between front and back office staff, and respond to patient complaints professionally. This position also includes training staff, assuring paperwork accuracy, approving payroll, overseeing supplies and inventory, and focusing on staff and patient retention. Safety responsibilities include managing workers' compensation, OSHA training, MSDS sheets, and radiation badges. The Float Office Manager will act as a liaison between corporate and office staff, travel to various locations as needed, and perform other assigned duties. Additional responsibilities include maintaining a positive attitude, professional appearance, knowledge of insurance processes, professionalism, and leadership.

Requirements

Associate's Degree in business, or equivalent, and three years working experience.
Has a working knowledge of the front and back office healthcare operation.
Effective communication and time management skills.
Understanding of general dental terminology.
Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software.
MUST HAVE DENTAL EXPERIENCE

Nice To Haves

Prior management experience strongly preferred.
Experience with EagleSoft preferred.

Responsibilities

Hire, train and manage performance of office team members.
Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train on Accounts Receivables (collection percentage).
Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
Ensure office is secure at all times as assigned key holder.
Train on and review patient financing/credit (volume number and accuracy) with team.
Train team and ensure effective customer service skills via the telephone and in person.
Train and hold team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals as outlined by Regional Management.
Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
Train staff or arrange training, as needed.
Assure timeliness and accuracy of paperwork.
Review and approve payroll (accuracy, control overtime) for office.
Oversight of supplies and inventory for the office and assure cost effectiveness.
Retention of staff and patients (turnover number).
Assure safety – workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
Complete Monthly Check List (completed and assurance all areas are up to date.)
Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.).
Travel to various locations based upon practice need.
All other duties and responsibilities as assigned.