Float Member Support Specialist (Murray Hill)

One Medical•New York, NY

6d•$24 - $26•Hybrid

About The Position

As a Member Support Specialist, you will serve as an ambassador for patients in the office, demonstrating mastery of human connection and a strong drive for service. Your role will be to remove barriers to care, ensuring an exceptional in-office patient experience. You will be responsible for the office environment, maintaining its look and feel to align with the One Medical brand. You will be the primary point of contact for patient feedback and will provide additional support as directed by the Practice Coordinator, Operations Manager, or in-office providers. You are a strong team player who uses innovative problem-solving skills to address various tasks and challenges. You possess excellent verbal and written communication skills, can identify opportunities, and deliver customer-centric solutions with empathy, focus, and compassion in all interactions. Self-awareness is key to leveraging your strengths and developing areas for growth. You thrive in feedback-rich, growth-oriented cultures that are agile in responding to patient and team needs. Your unwavering drive to help and serve others will create positive experiences for members and teammates.

Requirements

At least 1 year of experience in high-touch customer or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and consistently taking initiative on challenges.
Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

Use C-I-CARE (a framework for great interactions and effective communication) in all patient interactions to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and meeting service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc requests.
Master the technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life), to interact with team members and patients and complete daily tasks.
Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference