SEASONAL Float Member Service Representative I/Travelling Teller

Members First Credit Union•Jenison, MI

17d•Hybrid

About The Position

Members First Credit Union is seeking a Full Time - Seasonal Float Member Service Representative I/Teller to join us for three to four months this summer. This role involves driving to two branches in Grand Rapids to support their teams and assist members with their financial needs. The credit union strives to create an atmosphere of belonging and opportunity, empowering team members to be their best selves and flourish in work and life, while helping to create thriving communities. The Float Member Service Representative (MSR) is expected to be Trustworthy, Caring, and Enthusiastic in handling member transactions, assisting with account maintenance, and collaborating with branch staff to cross-sell products and services. This position requires working at various credit union branches, ensuring consistency in service quality and adherence to policies, and maintaining accurate transaction records. The role also involves adapting communication styles and being open to feedback.

Requirements

Minimum high school graduate or equivalent.
Experience operating a personal computer.
Ability to communicate with members and other staff – clearly and concisely.
Good working knowledge of all credit union products and service.
Skills in Microsoft Word, Excel, and Outlook.
Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures.
The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first year.

Nice To Haves

Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.

Responsibilities

Receive and process MFCU member transactions including cash and check processes, deposits, transfers, and loan payments.
Assist members with account maintenance and changes.
Collaborate with branch staff to cross-sell and increase member share of wallet.
Ensure security and compliance procedures are followed in all transactions.
Work at various credit union branches within the designated service area, adapting to the specific needs and dynamics of each branch.
Ensure consistency in service quality and adherence to credit union policies and procedures across all branches.
Maintain accurate transaction records and follow-through with member requests, regardless of branch location.
Adapt communication and be open to receiving feedback through indirect as well as direct leader.
Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions.
Remind delinquent members that their payments are due.
Maintain Sales and Service Performance Expectations.
Process member’s cash and check transactions, to include deposits, withdrawals, check cashing and loan payments.
Handle inquiries on member’s accounts, statements, and histories.
Process check orders as needed.
Sell Visa Gift and Travel Cards and cashier’s checks/money orders.
Collect any fees as required for services.
Answer phones and handle inquiries.
Process mail as needed.
Assist other departments with clerical duties as required.
Participate and engage in monthly developmental coaching.
Build relationships with current and new members.
Offer products and services that will help improve their financial wellbeing.
Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals.
Assist with the onboarding process that continues to build relationship with new members.
Attend education functions/ Community Difference Projects (CDP).
Other duties that may be assigned from time to time.