Float HSS I (Medical Assistant) (Watsonville)

Planned Parenthood Mar Monte Careers•Watsonville, CA

9d•Hybrid

About The Position

This is a Full-Time position, 40 hours per week, based at the Watsonville Health Center, Watsonville, CA. The role requires travel to PPMM locations including Seaside and Salinas. The Float Health Services Specialist I provides direct service in various health center areas, including sexual and reproductive health and abortion services. Responsibilities include informing patients about Planned Parenthood services, contributing to health center productivity, screening patient histories, and adhering to customer service and workplace values. The role involves both front office duties such as check-in/check-out, patient registration, appointment scheduling, insurance verification, charge entry, and chart preparation, as well as back office duties including performing moderately complex lab testing (pregnancy tests, STI/HIV testing, phlebotomy), preparing lab samples, completing lab controls, cleaning instruments and areas, preparing patients for exams, and assisting in exam rooms.

Requirements

High School Diploma or General Education Diploma (GED)
Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
General knowledge of Windows based computer applications and willingness to learn new computer skills
Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff
Satisfactory completion of an initial health screening within 10 days of first date of employment
Completes all HSS I training requirements within first year of employment
No active performance issues at the time of promotion to HSS II
Able to work nights and weekends as required
Able to work at a variety of PPMM locations

Responsibilities

Travels to PPMM locations as required
Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, and as appropriate to scope of services and health centers
Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources
Contributes to achieving health center productivity goals
Screens financial, medical and social history with correct documentation of pertinent information
Demonstrates PPMM customer service standards
Solicits donations from patients per PPMM guidelines
Demonstrate PPMM workplace values and service standards
Follows all patient care standards
Communicates professionally and accurately about services, payment and appointment scheduling
Provides paperwork to patients and secures payment and insurance information as needed for billing purposes
Enters accurate patient information into Electronic Practice Management System (EPM)
Makes Health Center appointments, provides information and appropriate referrals
Contacts insurance companies to obtain benefit information and authorization for services
Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures
Runs end-of-day reports as directed by Center Manager
Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day
Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments
Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors
Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
Responsible for scanning all documents in patients chart at date of service
Responsible for completing all billing tasks and corrections within 72 hours of receipt
Responsible for following all PPMM financial policies and procedures
Prepares charts for next day appointments; completes confirmation calls and chart prep as needed
Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture
Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation
Completes lab controls as needed
Checks refrigerator temperatures
Cleans instruments, exam rooms, lab area, and autoclave as assigned
Prepares patients for exams and assists in exam room when needed
Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services
Performs lab work and venipuncture
Prepares examination room with appropriate supplies for examination and cleans room