Float Front Desk/Patient Services Coordinator

IVI America•Jersey City, NJ

1d•Hybrid

About The Position

Be the first friendly face on a patient's fertility journey. IVI RMA North America, a leading network of state-of-the-art fertility clinics, is seeking a compassionate and service-oriented Float Front Desk/Patient Services Coordinator based in Jersey City, NJ, but will support our Englewood, Morristown, West Orange, and Paramus locations as needed. This full-time role schedule is 5:30am–2:30pm or 8:30am–5:30pm, depending on needs Monday through Friday, with rotating weekends and holidays. In this dynamic position, you'll help create an exceptional patient experience by welcoming patients, coordinating appointments, supporting care teams, and ensuring smooth day-to-day operations across multiple offices. If you thrive in a fast-paced healthcare environment, enjoy helping others, and are passionate about making a meaningful impact, we invite you to join a team dedicated to helping patients build their families. The Front Desk/ Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Requirements

High School Diploma or equivalent (GED) - required
1+ years practical experience working in a similar position
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Proficient computer skills (Microsoft Office).
Keyboard skills of 25 words required.

Nice To Haves

Associate’s degree – a plus
Area: Administrative Management or other related field
Experience in a patient-facing role - preferred
Experience with medical office software program(s) (EMR’s) preferred.

Responsibilities

Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient’s care team to coordinate total patient care.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.