Float Banker/MSA II

St. Mary's Bank•Manchester, NH

About The Position

Under the direction of the Member Experience Float Supervisor/Manager, the Float Member Service Associate II provides exceptional service to members by building relationships, conducting needs-based conversations, originating and closing consumer loans, and opening and maintaining deposit account relationships. This primarily sales-focused role is expected to consistently meet assigned production and relationship goals. The successful candidate brings strong banking and lending experience and can work confidently and efficiently with members from day one. As a float, this role provides coverage across multiple branches, adapts quickly to different branch teams and workflows, and supports consistent St. Mary’s Bank member experience standards wherever assigned. The role requires travel between branch locations and the ability to work a flexible schedule.

Requirements

High school diploma or equivalent required.
At least two years of experience in banking or a financial services environment.
At least two years of loan origination and closing experience, with a proven record of accuracy and compliance.
Demonstrated strong sales performance, including meeting or exceeding goals in deposit growth, lending, and/or product penetration.
Proven ability to build and maintain strong member relationships.
Ability to present a professional image to the membership and community.
Ability to work a flexible schedule and travel between St. Mary’s Bank branch locations as assigned.
Clear and effective written and verbal communication skills, including explaining products and processes in member-friendly language.
Strong commitment to exceptional member service and building long-term relationships.
Strength in prospecting, needs-based selling, closing, and cross-selling; strong understanding of consumer lending and the end-to-end origination and closing process.
Ability to identify complex issues, think critically, and develop effective, member-focused solutions.
High level of accuracy and thoroughness in applications, disclosures, documentation, and account and loan setup.
Ability to manage multiple member appointments, pipelines, and follow-ups while meeting deadlines and service standards.
Ability to collaborate, share information, and support branch goals, including occasional teller or service needs.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking/lending software applications.
Ability to transition smoothly between branches, teams, and changing priorities while maintaining accuracy and service quality.

Nice To Haves

Associate’s degree or higher.

Responsibilities

Provide coverage for staffing shortages across multiple branches as needed, including same-day or short-notice assignments.
Greet and assist members with inquiries and financial needs by phone, email, and in person.
Model St. Mary’s Bank service behaviors and adapt communication to branch needs while maintaining brand standards.
Conduct needs-based conversations and recommend appropriate deposit and lending solutions.
Open and service consumer deposit accounts within assigned authority, ensuring accuracy, compliance, and a positive member experience.
Originate, process, and close consumer loans, including auto, personal, credit card, and other secured or unsecured products, in accordance with credit union policies and regulatory requirements.
Maintain and deepen member relationships by identifying opportunities to add value and offering products and services based on member needs.
Perform deposit and loan account maintenance and servicing as needed, and process teller transactions accurately and efficiently.
Meet sales, lending, and member relationship management standards through onboarding activities, outbound sales calls, and referrals to other business lines.
Identify and resolve member issues promptly and effectively, escalating when necessary.
Maintain accurate records of member interactions, applications, approvals and denials, and transactions.
Collaborate with team members and other departments to provide a seamless member service and sales experience.
Support lobby engagement by assisting members needing account opening, lending, or complex conversations referred by MSA I or other team members.
Learn and follow branch-specific processes within St. Mary’s Bank standards, including appointment flow, loan documentation routines, and workflow expectations.
Communicate with the Float Supervisor and branch leadership about assignments, pipeline handoffs, and issues requiring follow-up.