Float Assistant Retail Branch Manager

Glacier Bancorp, Inc.•American Fork, Utah

1d•Hybrid

About The Position

Altabank, Division of Glacier Bank, is hiring a Float Assistant Retail Branch Manager based out of American Fork, Alpine, Highland, Lehi and Saratoga Spring branches. This role provides leadership, operational support, and staffing coverage throughout an assigned area. The Float Assistant Retail Branch Manager serves as a flexible resource capable of assisting any branch location by performing Assistant Retail Branch Manager duties, supporting branch staffing needs, maintaining customer service standards, coaching employees, assisting with branch self-audits, and ensuring regulatory compliance. This role acts as interim leadership during Retail Branch Manager absences, vacancies, training periods, special projects, and periods of increased business demand. The Float Assistant Retail Branch Manager works closely with Retail Branch Managers and the Retail Area Manager to ensure consistency in sales execution, alignment with retail banking strategy, customer experience, operational excellence, audit readiness, and employee development across all assigned branches.

Requirements

Two to five years of similar or related experience.
A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience.
Sales advanced skills with the ability to motivate multiple direct reports.
Must have an in-depth understanding of regulations affecting deposit programs within the bank.
Strong computer skills.
Ability to motivate, lead, and train others.
Strong leadership, interpersonal, and organizational skills.
Must have excellent written and verbal communication skills.
Must have excellent communication, customer service, and interpersonal skills.
Ability to maintain confidentiality of information.
Use e-mail effectively and appropriately.
Strong ability to solve complex problems and prioritize multiple tasks and responsibilities.
Excellent attention to detail and well organized.
Ability to work collaboratively in a team setting.
High level of professionalism and integrity.
Ability to work independently.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.
Ability to travel frequently throughout the assigned area.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

Maintain Notary Public status.

Responsibilities

Provide coverage throughout an assigned Area based on business needs, staffing shortages, vacations, leaves, training schedules, and vacancies.
Perform all Relationship Banker III and/or Assistant Retail Branch Manager responsibilities while assigned to a branch.
Assist Retail Branch Managers in achieving branch sales, service, deposit growth, and customer relationship goals.
Support Retail Branch Manager as an additional branch leader when assigned, ensuring daily branch operations are conducted effectively and in accordance with established policies and procedures.
Support staffing needs by assisting with onboarding, training, mentoring, coaching, and development of employees throughout the area.
Maintain proficiency in branch operations, account opening, customer problem resolution, transaction processing, and branch balancing procedures.
Through show-coaching, assist in driving sales activities through customer outreach, referrals, calling programs, and relationship-building efforts.
Promote a culture of teamwork, accountability, and exceptional customer service across assigned branches.
Monitor and reinforce compliance with operational procedures, security requirements, internal controls, and regulatory guidelines.
Assist Retail Branch Managers with completion of branch self-audits, operational reviews, compliance monitoring, and follow-up on self-audit corrective action items to ensure adherence to Bank policies, procedures, and regulatory requirements.
In the absence of Retail Branch Manager, handle escalated customer inquiries and complaints while maintaining a positive customer experience.
Assist branch leadership when assigned in conducting branch meetings, participate in one-on-one coaching sessions jointly with employees assigned Retail Branch Manager when applicable, employee development activities through training, and performance coaching and mentoring.
Support implementation of Retail Banking initiatives, process improvements, and strategic objectives throughout the area.
Maintain flexibility to adapt quickly to changing branch assignments and business priorities.
Travel regularly between branch locations within the area and occasionally outside the area as required for training, meetings, or projects as assigned.
Maintain flexibility in scheduling, including the ability to work on occasional Saturdays to provide branch coverage and support business needs.
Maintain working knowledge of all bank products, services, systems, and procedures.
Ensure compliance with all applicable regulations including the Bank Secrecy Act, USA Patriot Act, OFAC requirements, and other regulatory guidelines.
Complete required training within established timeframes.
Adhere to Altabank Core Values.
Participate in community involvement, business development, and Bank-sponsored activities throughout the area that serve and support mission and values of Altabank.
Maintain strong working relationships with branch employees, managers, business partners, and support departments.
Keep the Retail Area Manager informed of branch conditions, staffing challenges, customer concerns, and operational issues.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “Happy to Help” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Maintain Notary Public status.
Demonstrate flexibility and adaptability while serving multiple branch environments and teams.
Perform additional duties and special projects, as assigned.
Provide hands-on operational support and training to branch teams to promote consistency, strengthen operational knowledge, and reinforce best practices throughout the area.