Float Admin Assistant (DFLTADMIN-01) (MON-FRI, 8AM-5PM)

New Freedom's Career•Phoenix, AZ

3d•Hybrid

About The Position

The Administrative Assistant (Float) provides critical administrative, coordination, communication, and member support services across New Freedom's ADCRR programs. This role serves as a versatile resource capable of supporting multiple program locations and departments while helping ensure exceptional member care and operational excellence. The Administrative Assistant works closely with members, staff, and leadership to coordinate services, maintain accurate records, support scheduling and referrals, and contribute to a welcoming, organized, and mission-focused environment. This role is ideal for someone who: Thrives in a fast-paced, highly collaborative environment Enjoys balancing multiple priorities and responsibilities Is highly organized and detail-oriented Takes initiative and adapts quickly to changing needs Finds fulfillment in supporting individuals on their path to successful reentry and recovery Enjoys working with data, systems, and operational processes while maintaining a people-first approach

Requirements

High school diploma or GED
Minimum age of 21 years
Valid Arizona driver's license
Strong written and verbal communication skills
Excellent organizational, time management, multitasking, and problem-solving abilities
Advanced proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams
Strong Excel skills, including pivot tables, data manipulation, reporting, and analysis
Ability to work independently and collaboratively within a team environment
Strong attention to detail and ability to adapt to changing priorities
Ability to successfully obtain ADCRR contractor badging and pass all required screenings and clearances

Nice To Haves

Associate's or Bachelor's degree in Behavioral Health or a related field preferred
Experience in healthcare, behavioral health, corrections, community services, or a similar environment preferred
Experience working with electronic health records (EHR/EMR) systems preferred
CPR/First Aid certification preferred
Crisis de-escalation certification (Safety-Care, CPI, or equivalent) preferred

Responsibilities

Coordinating member outreach, scheduling, referrals, and intake support
Managing administrative tasks, records, documentation, and data entry
Creating reports and analyzing data using Excel and internal systems
Assisting members with appointments, program access, and service navigation
Ensuring accuracy, confidentiality, and compliance in all administrative processes
Providing cross-functional support to staff, leadership, and ADCRR program operations