Flight Training Account Manager - SR

Cirrus•Alcoa, TN

11d•Onsite

About The Position

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com . Job Summary The Flight Training Account Manager enhances the customers’ experience before, during and after flight training in order build lifelong customer/owner relationships. This position is the personal guidance liaison for training and aircraft ownership that relates to all Cirrus aircraft delivery and training customers. Initial responsibilities include understanding the customers’ needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. This role works with department leadership to ensure uninterrupted customer service by cross training staff. The Flight Training Account Manager coordinates efforts with the Flight Operations and Flight Instruction Team. The Flight Training Account Manager must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience. The position is based at the Cirrus Vision Center in Knoxville, TN.

Requirements

Bachelor’s degree in business, Business Admin, Aviation, Management, Hospitality or related field required.
3 years of customer service, marketing, sales, hospitality, aviation or related field required.
Basic knowledge of General Aviation.
Ability to demonstrate sound judgement and effective communication skills (written and verbal).
Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
Strong customer service orientation.
Ability to prioritize and multitask in a dynamic environment.
Ability to work with other departments and outside vendors.
Ability to plan, design, execute, and supervise administrative processes to support customer service.
Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
Well versed in standard Microsoft Office Software as well as Adobe suite.

Nice To Haves

Aviation industry experience or working knowledge of aviation administration preferred.

Responsibilities

Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
Work with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
Act as the central liaison for customer communication, verbal and written.
Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
Ensure a safe, efficient, and fair schedule for Flight Operations pilots, considering extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
Monitor and maintain the Training Management System for records and quality control auditing.
Identify, compile and maintain various key metrics.
Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
Ensure all Flight Training Account Management processes are scalable for future business growth.

Benefits

401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
Employer-Paid Coverages: Group term life, short-and-long-term disability insurance.
Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
Free Health Tracking: With rewards for meeting health goals.
Generous PTO: 120+ hours accrued within the first year.
Employee Referral Bonus: For referring talented candidates.
Career Development: Tuition reimbursement and professional growth opportunities.
Exclusive Discounts: Access to partner and marketing discounts.
Community & Engagement: Company and employee clubs at various locations.
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!