ATI FLT SUPPORT SPECIALIST ILN

Air Transport International, Inc.•Wilmington, OH

About The Position

The Flight Support Specialist supports aircraft dispatchers and airline operations. The role handles pilot debrief calls, analyzes enroute delays, maintains accurate FAA-required records, generates and communicates Customs paperwork, coordinates Jeppesen manual updates, and prepares daily reports for dispatchers and supervisors. The specialist also verifies jumpseat eligibility through the Department of Homeland Security and CASS, updates flight tracking for reroutes and diversions, assists dispatchers, manages airline schedules in Sabre, and monitors and records aircraft flight progress. Other duties include entering aircraft weight and balance information, preparing close-outs and reports, submitting APIS filings to CBP, updating Sabre flight data and desk assignments, processing passenger and jumpseat requests, maintaining operations manuals and 30-day NOTOC files, administering the deadhead program, responding to correspondence, and handling office supplies and work orders.

Requirements

High school diploma or GED.
Two years of office experience.
Typing speed of 35 words per minute.
Good written and oral communication skills.
Ability to work in a fast-paced, multifunctional atmosphere.
Effective geographical knowledge.
Good interpersonal skills.
Experience with Microsoft Excel and Word.
Flexibility to work all shifts, including weekends, holidays, and shift changes if required.
Ability to meet ATI attendance requirements.
Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; light to moderate lifting is required.

Nice To Haves

Familiarity with Microsoft Excel.
Experience with SABRE software.
Bachelor’s degree.
Familiarity with three-letter airport identifier codes.
Knowledge of aviation operations.
Aircraft dispatcher license.

Responsibilities

Provide timely support to aircraft dispatchers and answer phones.
Conduct pilot debriefs and enter aircraft weight and balance information and close-outs.
Analyze aircraft delays and determine when enroute delay codes are needed; monitor flight progress and tracking and record information.
Generate and reconcile reports, including fuel and maximum-load reports, and prepare analytical Sabre reports for internal and external customers.
Prepare general declaration and Customs paperwork and submit APIS filings with CBP.
Update the Sabre Flight system for reroutes, desk assignments, and other flight data.
Enter, research, and update passenger information; verify CASS eligibility and process jumpseat requests.
Coordinate Jeppesen updates and maintain 10-10 operations manuals and other department updates.
Create and make daily changes to charter schedules through analysis, research, entry, and schedule creation.
Process and maintain 30-day NOTOC files.
Respond to email and department correspondence.
Administer the deadhead program by comparing and synchronizing deadhead reports with CrewTrac.
Handle office supplies, work orders, copiers, and printers.