Flight Services Manager

Wheels Up • ,

5d • Onsite

About The Position

Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Requirements

• Experience in operations coordination, logistics, or flight scheduling
• Strong organizational and quality assurance skills
• Excellent communication and problem-solving ability
• Proficiency in managing trip details in CRM or scheduling systems
• Minimum of 3-5 years sales support or customer service-related experience required
• Bachelor’s degree or relevant experience in a high-touch customer service environment

Nice To Haves

• Familiarity with aviation operations, off-fleet charter tools such as Avinode, or logistics systems
• Experience coordinating complex travel or event itineraries
• Ability to anticipate issues and solve problems quickly
• Comfort working cross-functionally and managing time-sensitive operational updates

Responsibilities

• Collaborate with assigned Sr. Account Executive to prepare and finalize accurate, high-quality flight itineraries
• Coordinate off-fleet quotes using Avinode and internal processes, reviewing and confirming operational alignment
• Conduct final quality checks on trip details, including catering, ground transportation, FBOs, and crew coordination, ensuring internal teams are informed
• Send timely day-before and day-of-flight communications to clients, including confirmation emails and app updates
• Proactively manage IROPs (irregular operations) by coordinating internally and communicating clear, and timely updates to the client
• Serve as a central point of contact for last-minute changes, ensuring logistics are swiftly adjusted and clearly communicated
• Maintain accuracy across platforms, documentation, and communications to uphold service standards and client trust
• Identify opportunities to improve processes and enhance the member trip experience

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level