Flight Services Coordinator

SailGP•London, CA

41d•Remote

About The Position

SailGP is the world’s most exciting racing on-water. The annual, global championship – established in 2018 and now in its fourth season – features national teams battling in short, intense races at iconic stadium-style venues across the globe. The high-tech, high-speed action features the sailing's best athletes racing in identical hydrofoiling F50 catamarans, flying at speeds approaching 100 km/h who compete for the sport's top prize money, with US$4.3 million at stake over the season. SailGP also races for a better future, championing a world powered by nature. In 2020, SailGP set a new standard as the first climate positive sports and entertainment property and began delivering actions and innovations that advance the global adoption of clean energy. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender and racial equity and inclusivity. SailGP is a global organization with defined values that shape the culture of its diverse team: deliver quality, break boundaries, make an impact, stand together and strike a balance. The Flight Services Coordinator is responsible for coordinating day-to-day delivery of SailGP’s global flight operations in partnership with the appointed flight supplier in partnership with the appointed flight supplier. This role oversees the day-to-day flight booking process, reviews proposed itineraries, ensures alignment with policy and event timelines, and supports forward planning by providing insights and recommendations for routing, group travel, and supplier performance. The role is part-time 4 days/week reporting to the Global Travel Lead, and works closely with the internal travel team, suppliers, and event departments.

Requirements

Proven experience working in a coordination, logistics or flight booking role
Fares and Ticketing Knowledge
Strong organisational skills and attention to detail
Proactive communicator with the ability to manage multiple priorities calmly and professionally
Analytical mindset with interest in travel trends and cost analysis
Experience working with third-party suppliers and coordinating shared inboxes
Comfortable working with Excel or other tracking/reporting tools
Comfortable working in a high-volume, evolving business that is transitioning from start-up mode to more formalised processes and structures.

Nice To Haves

Experience or knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre or Galileo is desirable

Responsibilities

Flight Booking & Ticket Management
Coordinate end-to-end flight requests with the flight supplier, ensuring policy compliance and event alignment.
Review and validate itineraries before ticket issuance, raising queries or discrepancies.
Maintain the flight services inbox and issue confirmed tickets to travellers.
Keep internal flight records up to date, accurate, and audit-ready.
Forward Planning & Routing Strategy
Research and compare routing and carrier options for all upcoming events, considering cost, airport location, and operational timing.
Recommend optimal flight paths or booking strategies (e.g. group blocks, route selection).
Advise the Global Travel Lead on the most efficient and cost-effective approach to each event’s air travel.
Supplier Oversight & Performance Monitoring
Liaise with the flight supplier on a day-to-day basis, maintaining professional communication and escalating recurring issues.
Monitor delivery against agreed service levels (timeliness, pricing, accuracy).
Contribute data and commentary to supplier performance reviews.
Reporting & Travel Data Insights
Produce regular updates and reporting on flight volumes, booking timelines, average costs, emissions data, and route trends.
Identify missed savings or inefficiencies and support corrective action.
Assist with reconciliation checks in collaboration with Finance.
Airport Transfer Coordination
Coordinate with Travel Coordinators to confirm ground transfer needs based on flight schedules.
Group arrivals/departures logically to support efficient transfer planning.
Maintain alignment between air and ground logistics.
System & Process Integrity
Maintain data accuracy across SailGP’s internal travel systems.
Support the development and evolution of workflows and tools.
Uphold high standards of accuracy, clarity, and confidentiality in all flight data handling.