SkyOps Flight Coordinator

SKYSHARE • Salt Lake City, UT

4d • $55,000 - $55,000 • Onsite

About The Position

SkyShare is seeking a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges and wants to be part of a rapidly growing team of experts committed to delivering outstanding service and maintaining the highest standards of safety for our customers. The Mission for this Position: Are you ready to launch your career in Business Aviation? Whether you’re passionate about pilots, airplanes, or airports, this position offers an exciting gateway to the industry. With opportunities to grow in areas like Charter Sales, Piloting, Accounting, and Maintenance, we’re looking for someone eager to thrive and evolve with SkyShare. About Us: SkyShare is one of the fastest-growing private aviation companies in the country. Named one of Utah's 100 fastest-growing companies and the Inc 5000's fastest-growing companies in the nation for the past five years. With operational bases in Ogden and Salt Lake City, UT, we offer the West's premier fractional aircraft ownership program, private aircraft charters, and managed aircraft services. Additionally, we operate FBO/Fuel services at the and Gnoss Field Airport in Novato, CA. SkyShare operates a premium fleet ranging from Pilatus PC-12 turboprops to long-range Gulfstream G450 jets. Supported by 16 years of aviation expertise and 130+ passionate professionals, we fly over 6,000 legs annually while delivering 5-star service and safety. Right Person, Right Seat: The ideal candidate demonstrates a genuine passion for aviation and possesses excellent communication skills. We’re looking for someone with a strong work ethic, sharp attention to detail, and a willingness to embrace and learn the many facets of the aviation industry.

Requirements

• High school diploma or equivalent
• Minimum of 3 years of customer service or hospitality experience
• Experience in customer-facing roles, such as: Front-line retail Call center Customer service Sales
• Ability to work as part of a team and independently, in a high-stress and fast-paced environment, and perform multiple tasks while paying close attention to detail
• Highly motivated and organized with excellent verbal and written communication skills
• Proficient computer skills, including Google Suite and Microsoft Office
• Must have an energetic, friendly & outgoing personality
• Demonstrates excellent customer service skills with all customers, owners, co-workers, and management
• Ability to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issues
• Willing to work days, nights, weekends, and holidays with on-call shifts as well
• At least 18 years old with a valid driver’s license
• Adaptability and Change Management: Exhibits a safety-first mindset and the ability to adapt quickly to changing environments and demands.
• Effective Communication: Demonstrates exceptional oral, written, and interpersonal skills, ensuring professionalism and clarity in all interactions.
• Responsiveness: Possesses excellent decision-making and problem-solving skills, consistently demonstrating high accountability in all actions.

Nice To Haves

• Familiar with Jet Insight or similar aviation scheduling software, and the Aviation Industry is a plus, but not required

Responsibilities

• Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
• Ensures that all information for each flight, including catering, car rental, routing, passengers, etc, has been accurately collected
• As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
• Confirm ground transportation/Catering in positions prior to departure/arrival as needed
• Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
• Resolve service requests, questions, or complaints and escalate as needed. Following up with owners about service issues and escalating as necessary
• Develop a good rapport with customers, owners, and their assistants to ensure that exceptional customer service is provided at all times
• Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight
• FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
• Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnel
• Follow safe, efficient, and regulatory-compliant practices
• Maintaining an upbeat and professional appearance and attitude

Benefits

• Health Benefits: Medical, Dental, and Vision plans available
• Life Insurance: Employer-paid for your peace of mind, with optional additional coverage available
• Retirement: 401(k) Plan with employer match options
• Time Off: Competitive paid time off policy
• Travel Perks: Enjoy free flights on unoccupied trips

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED