Flight Operations and Experience Coordinator

Southern Airways Corporation • Addison, TX

2d

About The Position

We are seeking a highly organized and customer-focused Flight Experience Coordinator to join our private aviation team. In this role, you will ensure seamless travel experiences for our clients by managing key logistics, coordinating services, and maintaining clear communication with both clients and operators.

Requirements

• Strong organizational skills and attention to detail.
• 1+ year experience in private aviation, travel coordination, or concierge services required.
• Ability to communicate professionally and efficiently with clients, operators, and internal teams.
• Proficiency in flight tracking tools and CRM systems is a plus.
• Ability to work effectively in a fast-paced, high-pressure environment.
• A commitment to exceptional customer service and problem-solving.
• Authorized to work in the United States
• Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
• Must be able to communicate through verbal, written and electronic means.
• Must be able to access filing cabinets, drawers, and shelves of varying height.
• Must be able to move up to 25 pounds on an infrequent basis.

Responsibilities

• Flight Monitoring & Operator Coordination – Track flights, liaise with operators, and proactively address any issues to ensure smooth operations.
• Client Communication – Serve as the primary point of contact for clients regarding flight adjustments, passenger manifest changes, and travel details.
• Passenger Information Accuracy – Ensure all client details (names, weights, birthdates, luggage, etc.) are correct and relayed to operators.
• Itinerary Management – Prepare and send detailed flight itineraries to clients.
• Operational Support – Assist the On-Demand Charter and Sales Teams with trip coordination and, if necessary, source aircraft.
• In-Flight Catering & Ground Transportation – Arrange and confirm catering orders and ground transportation to meet client preferences.
• Customer Experience Excellence – Provide a high-touch, personalized service to meet the needs and expectations of our high-profile clientele.

Benefits

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
• Generous PTO plus paid holidays throughout the calendar year.
• Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including: Flight tickets at a significant discount Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees