Experience Operations Coordinator

FAO Schwarz•New York, NY

About The Position

The Experience Operations Coordinator is the backstage operator behind FAO Schwarz’s immersive experiences, ensuring teams always have the materials, tools, and systems needed to bring each moment to life. Owning the operational ecosystems behind our experiences, you manage inventory, documentation, experience tools, and technology while ensuring internal processes and the website are aligned. Think of it as stage management for retail, ensuring the props are ready, the script is updated, and the show runs smoothly every day. Creating the Magic As the Experiences Operations Coordinator, you will: Serve as the main operational coordination hub for experiences, making sure teams always have the materials, tools, and information they need to provide seamless guest moments. Own and maintain all experience stockroom spaces, organizing materials, components, and tools to enhance efficiency, safety, and accessibility. Track and maintain all experience inventory, including sellable items and operational components, ensuring the experiences always have the materials needed to run smoothly without interruption. Monitor inventory levels and usage patterns to proactively prevent out-of-stock situations, partnering with Planning, Merchandising, and Logistics teams to maintain appropriate stock levels. Own the damages process and identify and resolve shipment discrepancies, inventory mismatches, and stock errors, partnering with Operations and Logistics to maintain accurate and reliable stock records. Own and maintain all operational tools and technology used in experiences, including iPads, printers, media, and other equipment needed to deliver guest interactions. Maintain and update experience documentation, training packs, and component references, ensuring internal materials and website content accurately reflect the experiences delivered in store. Collaborate with Visual, Operations, Store Leadership, and Sales & Experience teams to ensure new experiences, updates, and seasonal launches are operationally prepared and aligned with FAO Schwarz standards and partner brand requirements. Identify opportunities to improve how an experience operates and sells by sharing operational insights, usage trends, process improvements, and feedback from experience teams.

Requirements

2-4 years of experience in retail operations, inventory management, production support, or a similar operational role.
Strong organizational skills and attention to detail, with the ability to handle multiple priorities and adapt to the needs of each experience.
Confident collaborating across multiple departments, including Operations, Visual, Planning, and Leadership teams.
Ability to work independently while staying aligned with broader operational priorities.
Technologically savvy with high levels of comfortability working across inventory systems, Microsoft Office Suite, and other miscellaneous tech platforms
Strong communication skills with the ability to convey operational needs across teams.
Flexible availability, including evenings, weekends, and holidays, aligned with flagship retail hours.
Ability to lift up to 25 pounds and work in stockroom environments as needed.

Nice To Haves

Experience in experiential retail, events, theatre production, or operational coordination is a plus.

Responsibilities

Serve as the main operational coordination hub for experiences
Own and maintain all experience stockroom spaces
Track and maintain all experience inventory
Monitor inventory levels and usage patterns
Own the damages process and identify and resolve shipment discrepancies, inventory mismatches, and stock errors
Own and maintain all operational tools and technology used in experiences
Maintain and update experience documentation, training packs, and component references
Collaborate with Visual, Operations, Store Leadership, and Sales & Experience teams
Identify opportunities to improve how an experience operates and sells