Customer Experience & Ticket Operations Coordinator

TFL • Overland Park, KS

1d • Onsite

About The Position

The Customer Experience & Ticket Operations Coordinator plays a key role in delivering exceptional service while ensuring operational excellence across ticketing processes. This position blends customer support, ticket operations, and sales support, requiring strong attention to detail, problem-solving skills and a passion for live events.
You will manage ticket orders, assist customers across multiple channels, maintain inventory accuracy, and collaborate with internal teams and marketplace partners to ensure seamless transactions.

Requirements

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Self-motivated with the ability to work independently and as part of a team
• Comfortable working under pressure and solving problems quickly
• Passion for sports and/or live entertainment

Nice To Haves

• Bachelor’s degree in Sports Management or a related field preferred
• Experience or internships in ticketing, sports, live entertainment, retail or hospitality preferred

Responsibilities

• Deliver best-in-class service to retail, marketplace and private-label customers via phone, email and in-person interactions
• Assist customers with ticket purchases, delivery, access and issue resolution
• Manage and fulfill ticket orders accurately and in a timely manner
• Work within Point-of-Sale and CRM systems (e.g., HubSpot) to process transactions and track customer interactions
• Maintain and update ticket inventory across internal systems and external marketplaces
• Collaborate with partners such as StubHub, Vivid Seats and SeatGeek to resolve order issues
• Monitor and respond to critical communications to ensure smooth order execution
• Support revenue generation through direct customer interactions and promotion of offers and discounts
• Execute CRM strategies to enhance customer engagement and retention
• Ensure proper documentation of all customer interactions and adherence to processes
• Proactively identify fraud risks and follow security and payment handling procedures
• Contribute ideas to improve processes, efficiency and customer experience
• Work cross-functionally with team members to achieve department and company goals

Benefits

• Competitive salary
• Discretionary performance bonuses
• 401(k) with company match
• Unlimited vacation
• Medical, dental and vision insurance
• Long-term and short-term disability
• Life insurance
• Paid parental leave
• $1,000 annual employee ticket credit
• Employee referral program
• Casual dress code
• Company outings and access to premier live events (including suite experiences)
• Complimentary breakfast, lunch, snacks and beverages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level