Flight Management Representative

Jet Aviation•Scottsdale, AZ

23d•$36 - $44•Hybrid

About The Position

Join our dynamic team as a Flight Management Representative, where you’ll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. In this position, you’ll excel in a fast-paced, high-volume environment, ensuring smooth flight logistics and delivering exceptional customer satisfaction. This hybrid role requires working five days a week with four days per week in office. Evenings and weekends may be required. The current hybrid / in office policy is subject to change. Your schedule will be 0900 – 1800 Pacific // 1200 – 2100 Eastern Tuesday – Saturday shift, depending on operational needs. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $36 - $44 hourly, which is equivalent to $76,000 - $92,000 annually. Candidates will be prioritized by their proximity to Scottsdale, AZ. We will also consider candidates out of our location in Teterboro, NJ.

Requirements

3-5 years of work experience in a similar role.
Exposure and experience working with ultra-high net worth individuals in a high-touch, concierge style service environment
Working knowledge of the private aviation sector, demonstrating strategic thinking
Experience and exposure working in face-paced working environment while handling interactions with a sense of urgency
Ability to work a flexible schedule including weekends and holidays
Must be able to obtain an Airport ID
3+ years of experience using Microsoft Office suite

Nice To Haves

Knowledge of and ensure compliance with Government and Company requirements
Degree in aviation and/or management-related field
Working knowledge of private aviation sector
Dispatch license or pilot license
Exhibits confidence in self and others; inspires and motivates others to perform well
Self-motivated with above the line work ethic
Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
Excellent interpersonal and communication skills
Ability to think on the spot in unique and challenging situations
Sound judgment, with minimal supervision
Accurate and thorough; focus on continuous improvement in processes and performance
Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Responsibilities

Plan and coordinate logistics of all aspects of domestic and international client trips
Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
Handle high volume email with acknowledgments in a timely fashion.
Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines
Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements
Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
Coordinate client catering and ground transportation, as requested
Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems
Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter
Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department
Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
Provide accurate and concise pass down to ensure seamless continuity with next shift coordinator
Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders
Support Team with workload, as needed
Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network