Flight/EMS Dispatch Supervisor Internal Only

Parkview Health • Fort Wayne, IN

2d • Onsite

About The Position

Under the direction of the Manager EMS Communications/Dispatch, this role receives and efficiently processes incoming and outgoing emergency and non-emergency pre-hospital service requests in a timely manner. It utilizes system status management for appropriate dispatch and coordination of emergency medical resources for all Parkview Health pre-hospital air and ground units. The position provides medical information using protocol-driven instructions and possesses an understanding of emergency dispatching programs, policies, and procedures that prescribe how emergency and non-emergency patient care needs for ground and air transportation are assessed, evaluated, and met. This role coordinates information and resources with other public safety agencies, ensures other staff adhere to system and departmental policies and procedures, and works with the manager to develop and implement clinical guidelines, audit and review processes, orientation, and competencies. It also provides input into Dispatcher performance appraisals.

Requirements

• High school diploma or GED
• Valid EDQ certification or obtain within six (6) months of employment.
• IAMTCS CFC certification within six (6) months of employment.
• Current CPR certification.
• Licensed Indiana Paramedic.
• 3 years of experience as a paramedic.
• Good verbal communication skills, including the ability to speak clearly and distinctly on the telephone and radio.
• Good written communication skills.
• Basic computer skills.
• Ability to function effectively in stressful situations.
• Proficiency in medical terms, conditions and procedures.

Nice To Haves

• Associate's degree in Paramedic science
• Additional experience with critical care transport or air medical call taking, dispatch and flight following are highly desired.
• Leadership experience desirable.

Responsibilities

• Receives and efficiently processes incoming and outgoing emergency and non-emergency pre-hospital service requests in a timely manner.
• Utilizes system status management for appropriate dispatch and coordination of emergency medical resources for all Parkview Health pre-hospital air and ground units.
• Provides medical information using protocol driven instructions.
• Coordinates information and resources with other public safety agencies.
• Makes sure other staff adhere to system and departmental policies and procedures.
• Works with manager to develop and implement clinical guidelines, audit and review processes, orientation and competencies.
• Provides input into Dispatcher performance appraisals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED