Flex Retail Security Officer

Andy Frain Services•Pittsburgh, PA

11d•Onsite

About The Position

South Hills Village is seeking a Flex Evening Security Officer to provide security detail as outlined in the post orders. The role involves establishing working relationships with customers, local law enforcement, and fire departments. Security personnel will maintain constant awareness of their surroundings, noting all activity in the assigned area. Officers must uphold a professional image and consistently deliver excellent customer service.

Requirements

Must be 18 years of age or older (21+ preferred)
Valid Driver’s License (REQUIRED)
Must be able to pass a comprehensive Background Check (REQUIRED)
Must be able to pass a Drug Screening (REQUIRED)
High School Diploma or GED preferred
Ability to work overnight shifts, weekends, and holidays
Reliable transportation required
A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.
Strong communication and report writing skills.
Ability to stay alert and proactive during overnight hours.
Good judgment and decision-making abilities.
Professional appearance and demeanor.
Ability to work independently with minimal supervision.

Nice To Haves

Prior security, law enforcement, or military experience

Responsibilities

Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Perform routine foot and vehicle patrols of interior and exterior areas.
Maintain a visible presence to deter theft, vandalism, and trespassing.
Monitor CCTV and alarm systems and report irregularities.
Respond promptly to incidents, emergencies, and disturbances.
Prepare accurate and detailed incidents and daily activity reports.
Enforce all property rules, policies, and applicable Pennsylvania laws.
Provide customer service to tenants, visitors, and staff.
Identify and report safety hazards, fire risks, or maintenance issues.
Conduct access control procedures including lock/unlock duties.
Assist and coordinate with local law enforcement and emergency responders.
Handle difficult situations professionally while maintaining composure.
Maintain communication with supervisors and dispatch throughout shift.