FLEX Regional Software Specialist
About The Position
This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in California. The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes. This is a remote position based in California, requiring travel to customer sites as needed.
Requirements
- 3+ years of Customer Service/Support experience
- Candidates must be located in California and possess a valid driver’s license for this position.
- Must be able to obtain a background clearance as required by our government customers.
- High School diploma, or an Associate's or Bachelor's degree in IT, or Technology, and 3+ years of Customer Service/Support experience is required.
Nice To Haves
- 2+ years experience within FLEX software preferred
- Experience with Windows and Linux operating systems preferred
Responsibilities
- Provide onsite technical support and customer service in addition to working with customers remotely
- Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.
- Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
- Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction
- Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
