Flex Operations Supervisor

Block by Block•Philadelphia, PA

5h•Onsite

About The Position

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team. Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This, in turn, increases the number of visitors, businesses, and residents, which ultimately increases revenue and livability. The Operation Supervisor position is the "Lead Ambassador" in charge of all aspects of our program, including personnel management, equipment management, and resource management, along with deployments of the team. This role works directly with our clients to not only deliver daily Ambassador services throughout the districts but also deliver continual program improvements, as well. We're looking for someone with strong leadership and customer service skills, executive-level budgeting skills, and most of all, a great work ethic. This leader will wear many different hats and have to be able to work quickly to solve problems. We need an independent thinker and someone who can maintain a great culture for our Ambassadors, as well as the clients we serve.

Requirements

5+ years of prior managerial/supervisory work
Landscaping/Commercial cleaning background
Mechanical skills w/ small equipment
Power washing background
Proficiency in Microsoft Office suites
Ability to drive a Ford F150
Ability to work outdoors in ALL weather conditions
Solid work history and longevity of at least 5 years with previous employers
Supervised teams in the past.
Enjoy working outside in all weather. Yes, all weather.
A problem solver. Remember, we need innovators.
Know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassador's expectations
Have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
Know how to manage people and work in a team setting. (Team building and creating a culture are very important to us)
Have a "do what is right" mindset. Integrity is a must!
Like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.
Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break).
Must be able to work outdoors in all conditions with provided inclement weather gear.
Must be able to speak, read, and write the English language in order to create basic reports.
Must be proficient in computer usage and in Microsoft Office products.

Nice To Haves

Ability to work in a diverse workforce
Ability to motivate employees and cultivate a strong culture

Responsibilities

Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploy according to daily needs.
Continual problem identification and solving to improve the quality of the program. Problem-solving is a very big part of what we do. (We need an innovator to lead our team.)
Purchasing and inventory of supplies and equipment.
Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

Benefits

Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life
Accidental Death and Dismemberment
Critical Illness
Accident
Vacation
Sick Time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (only where required by contract agreement)
Floating Holidays (only where required by contract agreement)
Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
Jury Duty (only where required by law)
401K Retirement Savings Plan
8 paid holidays
Two weeks vacation upon hire
401K Eligible after one month of service
Birthday Pay After one year of service