Flex Nurse Educator - Fresno, CA

IQVIA•Durham, CA

2d•Hybrid

About The Position

IQVIA, a leading provider of commercial healthcare solutions, is seeking licensed healthcare professionals for the position of Flex Nurse Educator. This role supports patient care through both remote and, when required, in-field coverage, ensuring continuity during staff absences and territory vacancies. The position is educational and non-clinical, focusing on empowering patients to manage their disease and improve treatment compliance. Nurse Educators do not provide medical advice. The role involves delivering patient education, facilitating connections to program-approved resources, and supporting patients throughout their treatment journey. It requires adherence to program guidelines, KPIs, and compliance standards, as well as collaboration with leadership and participation in training and quality improvement initiatives.

Requirements

Active RN license in good standing (compact multi-state preferred); may be required to obtain additional licensure in multiple states.
Bachelor's degree
Must possess or be willing to obtain a California RN Licensure if residing in the Mountain or Pacific time zone
Must reside within the specific geography
At least 5 years clinical experience in hospital, home health, pharmaceutical, or biotech settings.
Exceptional communication, organization, and time management skills, including experience managing multiple territories and prioritizing projects and deadlines.
Proficient in virtual platforms, documentation, MS Office, and iPad technology
Private designated workspace at home required
Driving is required for this role.
Candidates must possess a valid driver’s license and will be subject to a review of their driving record prior to hire.
Must reside in country where the job is posted.
Candidates must have authorization to work in the US without the need for sponsorship.

Nice To Haves

Nurse educator background a plus
Bilingual in English/Spanish and prior Ambassador experience desirable.

Responsibilities

Deliver remote patient education, including medication administration training and adherence support, via telephonic, video, email, SMS, and secure messaging platforms.
Provide in-person support and education exclusively during coverage of territory vacancies, such as home visits and other approved designated locations, maintaining privacy and high educational standards.
Facilitate connections to program-approved resources and encourage dialogue between patients and healthcare providers.
Maintain accurate documentation, follow approved protocols, and uphold KPIs and compliance standards.
Collaborate with District Managers and Field Leadership, participate in training sessions and strategic planning, and assist in onboarding and mentoring new team members as needed.
Coordinate and facilitate the connection between patients and program-approved, patient-based resources.
Provide educational training to patients on specific disease states and prescribed medication.
Provide patient-focused education to empower patients to adhere to specific treatment compliance as directed by their HCP.
Foster appropriate dialogue between patient and health care provider.
Support patients throughout their treatment journey, addressing access barriers and promoting behavioral change for optimal health outcomes.
Participate in ongoing professional development, team meetings, and quality improvement initiatives.
Adhere strictly to program guidelines, ensuring non-clinical and educational interactions with patients.
Uphold territory-specific targets and compliance with company and regulatory standards.