FLEX Manager, MI Health Check - Brand Standards

Marriott•Bethesda, MD

16d•$28 - $44•Hybrid

About The Position

The FLEX Manager – MI Health Check supports the execution and ongoing effectiveness of the MI Health Check program, with primary responsibility for reviewing, researching, and processing MI Health Check appeals. This role plays a key part in ensuring appeal decisions are consistent, well‑documented, and aligned with MI Health Check criteria, brand standards, and operational guidance. In addition to appeals processing, the Flex Manager provides general communication support and contributes to the maintenance and improvement of MI Health Check resources, leveraging trends, gaps, and clarifications identified through the appeals process. The role requires close coordination with internal stakeholders and a third‑party vendor, strong written communication skills, and the ability to manage detailed work accurately in a fast‑paced environment.

Requirements

High school diploma or equivalent required
Strong attention to detail and ability to interpret standards and written guidance accurately
Clear, professional written and verbal communication skills
Ability to manage multiple workstreams and deadlines simultaneously
Proficiency with standard business tools (e.g., spreadsheets, document review tools, shared trackers)
Analytical thinking and sound judgment
Strong documentation and organizational skills
Ability to synthesize standards and guidance into clear conclusions
Professional discretion when handling sensitive or escalated issues
Comfortable working in a high‑volume, deadline‑driven environment

Nice To Haves

Bachelor’s Degree preferred
Prior experience with MI Health Check, Brand Standards, quality assurance, compliance, or assessment programs
Familiarity with MI Health Check criteria, scoring methodology, or appeals processes
Experience working with third‑party vendors or cross‑functional stakeholders
Hospitality operations, quality, or audit background

Responsibilities

Review and process MI Health Check appeals submissions for completeness, accuracy, and alignment with established criteria
Research applicable brand standards, MI Health Check criteria, and operational guidance to support appeal evaluations
Document appeal findings, supporting rationale, and outcomes clearly and consistently to ensure transparency and audit readiness
Track appeal status, follow up on open items, and support timely resolution in accordance with program expectations
Identify when appeals require escalation based on complexity, risk, or precedent
Serve as a point of contact for appeal‑related questions from, properties, internal teams and third‑party vendor partners
Coordinate with the third‑party vendor to request additional documentation, clarification, or validation as required
Communicate appeal outcomes and clarifications in a professional, consistent, and program‑aligned manner
Support broader MI Health Check communications by reinforcing correct application of criteria and guidance
Identify recurring themes, common misinterpretations, or gaps surfaced through appeals
Support updates to MI Health Check reference materials, templates, job aids, or FAQs based on appeal learnings
Contribute to continuous improvement efforts by sharing insights that help reduce repeat appeals and increase program clarity
Maintain organized records and trackers to support program reporting and follow‑up