FLEX Manager, Distribution Connectivity

Marriott•Bethesda, MD

6d•$42 - $65•Hybrid

About The Position

The Manager, Distribution Connectivity supports the execution of reservation transformation for third-party channels as part of the Digital and Technology Transformation (DTT) program. Within this multi-year initiative, the role is responsible for driving deployment activities, enabling property activation, and ensuring post-launch stabilization across third-party channels. This manager collaborates closely with the Deployment team, Channel Operations and Support, Revenue Management and external technology partners to enable a seamless and timely transition for Marriott hotels into the next-generation ecosystem.

Requirements

4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4+ years’ experience in the business, sales and marketing, management operations, or related professional area OR 5+ years of relevant professional experience in business or related function, demonstrating progressive career growth and pattern of exceptional performance.

Nice To Haves

Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
Ability to troubleshoot, analyze, and communicate issue details clearly in real time.
Strong project management and organizational skills with a service mindset.
Experience working with CRS systems, OTA’s, and/or technology partners.
Experience in a business side role that interreacts heavily with technical teams preferred.
Experience working in a ticketing or incident management environment.
Strong understanding and capabilities utilizing Microsoft Office suite.

Responsibilities

Manage the end-to-end process for product build on third-party channels for migrating and existing hotels, including preparation and processing data extracts from the CRS.
Execute prerequisite technical and operational tasks to support configuration and activation of migrating hotels to the new CRS.
Execute day-of-cutover migration activities for third-party channels.
Support post–go live stabilization efforts, logging production incidents and escalating per defined protocols.
Troubleshoot, identify and resolve production incidents, data issues, configuration gaps, and property concerns for third-party channel connections.
Troubleshoot and resolve ARI and booking errors across third-party channels, ensuring timely escalation and resolution to minimize disruption and maintain partner performance.
Maintain process documentation and training resources to ensure accuracy, consistency, and alignment with evolving workflows and partner requirements.
Proactively identify and implement system and process enhancements to drive efficiency, reduce friction, and improve scalability across operations.
Perform other duties as appropriate.