Fleet Truck Service Specialist

24d•Hybrid

About The Position

The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.

Requirements

High School Diploma or GED required; Associate’s or Bachelor’s degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
Proven success managing multi-site operations and leading large teams.
Strong discernment, including experience managing budgets, P&L, and operational KPIs.
Knowledge of Root Cause Analysis tools and Problem Solving techniques.
Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
Travel requirement is approximately 50–75%.
Valid driver’s license

Responsibilities

Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.
Support the development of team members by ensuring timely and accurate completion of training programs.
Coach and mentor employees to improve performance and prepare for future leadership roles.
Promote a culture of accountability, recognition, and professional growth across all assigned locations.
Monitor KPI’s for assigned sites/region, identifying performance opportunities.
Partner with operations to identify root causes for the opportunities and to develop action plans for remediation.
Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.
Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.
Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.
Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.
Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
Ensure consistent execution of company programs, policies, and procedures across all locations.
Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.
Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.
Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.
Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.
Ensure accurate and timely completion of required reports and financial documentation.
Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.
Actively solicit and incorporate customer and employee feedback to improve operations.
Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
Resolve brought up customer concerns promptly and professionally.
Ensure adherence to all federal, state, and local regulations impacting site operations.
Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.
Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.