Fleet Systems and Development Manager, La Crosse, WI
About The Position
Convenience Transportation, LLC, a subsidiary of Kwik Trip, Inc., operates two Truck Maintenance Shops, located in La Crosse, WI and Deforest, WI. We moved into a new 21 bay facility during the fall of 2016. We moved into a new 10 bay facility in Deforest during the summer of 2025. Our facilities service a modern fleet which includes: 350 Power units that run 35 million miles per year, 299 Reefer trailers, 176 Petroleum tankers, 450 company automobiles as well as provides work for external fleets. Our state-of-the-art Shops are equipped with washing facilities, truck hoists and can facilitate tankers and trailers. This position is responsible for generating and growing third-party maintenance and repair business for Fleet Services by serving as the primary sales and customer relationship representative for external accounts. The role develops new business opportunities, strengthens existing customer partnerships, promotes Fleet Services capabilities, and supports revenue growth through consultative sales and exceptional customer engagement. The position also serves as the lead expert for the company's fleet management software and digital fleet solutions, driving system effectiveness, reporting, process standardization, and technology adoption across the organization. Working closely with Fleet Services leadership, the role leverages data and technology to improve operational performance and business outcomes. In addition, this position oversees the Fleet Services Parts and Warranty functions, providing leadership for procurement, inventory management, vendor relations, and warranty recovery processes to ensure efficient and cost-effective fleet support operations.
Requirements
- Candidate must have 6+ years of experience in sales, fleet maintenance, parts management, shop operations or a related service environment— ensures familiarity with technician workflows, parts procurement, and vendor management.
- Valid driver's license
- Ability to obtain internal certifications related to safety, forklift operation, or shop procedures.
- Knowledge of fleet maintenance operations, technician workflows, and shop processes.
- Understanding of parts procurement, inventory control, and warranty/return processes.
- Familiarity with DOT, OSHA, and safety compliance requirements.
- Understanding of data reporting, dashboards, and performance metrics.
- Knowledge of customer service principles and external sales processes.
- Strong leadership and team-building skills.
- Excellent communication and cross-department coordination.
- Proficiency with fleet management systems and maintenance software.
- Strong analytical skills for interpreting data, KPIs, and operational trends.
- Negotiation and vendor-management skills.
- Ability to train others on systems, processes, and best practices.
- Sales and customer-relationship skills for third-party service outreach.
- Strong organizational and time-management abilities.
- Ability to lead a parts department and influence cross-functional teams.
- Ability to configure, maintain, and optimize fleet management software.
- Ability to analyze operational data and recommend improvements.
- Ability to communicate effectively with technicians, supervisors, vendors, and customers.
- Ability to manage multiple priorities in a fast-paced shop environment.
- Ability to travel between campuses and customer sites as needed.
Nice To Haves
- Preferred experience supporting or leading software implementation projects and experience in third-party service sales, customer engagement, or external vendor coordination.
- CDL (any class) — helpful for understanding equipment, regulations, and customer needs.
- OEM, vendor, or industry training in: Parts Systems, Fleet management software, Inventory control, Maintenance operations
- Lean or continuous improvement coursework
Responsibilities
- Third-Party Sales and Customer Engagement
- Fleet Management System Leadership
- Parts and Warranty Operations Leadership
- Operational support
- Continuous Improvement
- Administration
Benefits
- 40% of pre-tax profits back to coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability
- health insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
