Fleet Support Specialist

Flexcar•El Monte, CA

11d•Onsite

About The Position

As a Fleet Support Specialist at Flexcar, you’ll be the person who helps keep Flexcar’s fleet legal, on the road, and safe for customers, by supporting the registration lifecycle and recall response across our footprint. You will work closely with multiple teams across all markets and sites, communicate with our customers, and provide status updates to leadership.

Requirements

Valid driver’s license with an acceptable driving record (per company standards)
At least 18 years old
Comfortable working independently, proactively identifying issues and taking action without constant oversight.
Able to juggle multiple tasks, sites, and priorities while maintaining efficiency and consistency.
Ensuring that vehicle records and internal trackers are always up to date with accurate information.
Uses several internal systems throughout the day for documentation and task management, and has a strong foundation in Excel and Google Sheets.
Follows processes carefully, especially around outbound mail, inventory accuracy, and recall documentation.
Communicates professionally and effectively with internal teams, external partners, and customers.
Works collaboratively in a fast-paced, evolving environment where priorities may shift.
Willing and able to work days, evenings, weekends, and holidays as business needs require.
Applicants must be authorized to work in the United States.

Responsibilities

Place manufacturer recall holds on affected vehicles and track them through resolution
Process documentation confirming recall repairs have been completed
Notify customers directly when an open or new recall affects their Flexcar vehicle, and coordinate next steps
Partner with site teams to move recall repairs and holds through efficiently
Generate and maintain reports to track impacted vehicles and customers
Serve as a liaison between Flexcar, Avis Budget Group, and state registration agencies to keep our fleet fully compliant
Verify that newly infleeted vehicles meet all state registration requirements before they go into service
Track registration expirations and submit renewals or retitles on schedule so no vehicle operates on expired tags
Maintain accurate digital registration records and keep internal vehicle databases in sync with the fleet's current state
Audit registration work submitted by other sites to catch errors and uphold quality standards
Communicate with customers about new registrations, replacement plates, and recall actions on their vehicle
Ship registration materials, plates, and other items to customers and sites — including drop-offs at USPS, UPS, and FedEx
Manage inventory for the Fleet Support Office (plates, registration stock, mailing supplies)
Back up the team on vehicle checklists and conditional fee processing when needed
Complete other assigned tasks from team leads and managers as directed