Fleet Shop Supervisor – 2nd Shift – Atando Ave. Shop

City of Charlotte•Charlotte, NC

6d•Onsite

About The Position

The Fleet Management Division is seeking a dedicated and experienced Fleet Shop Supervisor to lead a team of skilled ASE & EVT automotive technicians. This is a key leadership role that ensures the reliability and readiness of the City’s diverse fleet—supporting essential services that keep Charlotte moving. This role is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering high-quality service. Success in this position requires a strong focus on: Leadership and team development, Customer service and communication, Problem-solving and innovation, Operational excellence and safety.

Requirements

Broad knowledge and hands-on experience in the repair and maintenance of light, medium, and heavy-duty fleet equipment.
Proficient in using computer-based Fleet Management Information Systems (FMIS) to track maintenance, repairs, and performance metrics.
Ability to learn and navigate cloud-based financial software for monitoring purchase orders, invoice processing, and budget tracking.
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and documentation.
Demonstrated ability to work independently and make fair, fact-based decisions with confidence and sound judgment.
Skilled in coaching and counseling staff, with support from upper management as needed.
Committed to maintaining positive employee morale and fostering a collaborative team environment.
Strong customer service orientation, with the ability to build cooperative relationships and respond effectively to internal department needs.
Excellent interpersonal, conflict resolution, and communication skills, both verbal and written.
Ability to evaluate customer satisfaction, identify areas for improvement, and implement solutions that enhance service delivery.
High school diploma or GED.
A minimum of three (3) years of experience in automotive or heavy equipment maintenance and repair.
At least two (2) years in a supervisory or lead technician role within a fleet or maintenance environment.
An additional three (3) years of progressive supervisory experience in a fleet maintenance and repair setting.

Nice To Haves

Degree or certification in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field.
Manufacturer training certification recognized by ASE, or relevant ASE Master certifications.
At least five years of leadership experience in a fleet shop operation.
Progressively responsible leadership roles within fleet or maintenance operations, with a proven ability to guide and develop teams.

Responsibilities

Provide hands-on leadership and guidance to technicians, fostering a culture of teamwork, safety, and accountability.
Coordinate daily operations, including staff scheduling, workload prioritization, and shift management to ensure efficient service delivery.
Serve as a critical liaison between the shop and City departments, maintaining open communication about fleet availability, service timelines, and customer concerns.
Monitor and analyze performance metrics, using data to track repair progress, optimize workflows, and ensure timely completion of work orders.
Oversee shop safety and equipment maintenance, ensuring a clean, compliant, and hazard-free work environment.
Troubleshoot and resolve complex technical issues related to vehicle and equipment maintenance; support effective decision-making on repair strategies.
Plan, organize, and direct daily shift operations to meet fleet availability and service delivery goals.
Monitor and coordinate vendor activities to ensure timely completion of repairs and part replacements under the warranty management program.
Assist the Shop Manager in overseeing daily shop operations and supporting team leadership.
Provide responsive customer service to internal departments by communicating updates and coordinating fleet-wide projects and initiatives.
Track and manage work order progress to ensure timely completion and maintain optimal fleet availability.
Build and maintain strong working relationships with staff, operational departments, and local vendors to foster trust and collaboration.
Support the development and implementation of procedures that promote a safe, efficient, and productive work environment.
Monitor, document, and provide input on employee performance for use in annual performance evaluations.
Perform other related duties as assigned to support shop operations and departmental goals.