Fleet Shop Service Manager

Ashley Furniture Industries•Bern Township, PA

4d•Hybrid

About The Position

The Fleet Shop Service Manager leads all aspects of fleet maintenance operations, ensuring the reliability, safety, and cost-effectiveness of our vehicle fleet. This strategic leadership role combines technical expertise with operational excellence to optimize fleet performance, minimize downtime, and drive continuous improvement across maintenance programs. As a key leader within the operations organization, the Fleet Service Manager oversees maintenance teams, vendor relationships, asset management strategies, and compliance programs while partnering with cross-functional stakeholders to align fleet operations with business objectives.

Requirements

High school diploma or GED equivalent required
Minimum 10 years of progressive experience in fleet maintenance management
Minimum 5 years in leadership roles managing large-scale fleet operations
Experience managing diverse vehicle types including light-duty, medium-duty, heavy-duty trucks, and specialty equipment
Proven track record leading teams of 20+ employees across multiple locations preferred
Strong technical knowledge of vehicle systems, diagnostics, and repair procedures
Excellent leadership and organizational skills with ability to manage complex operations
Strong financial acumen with experience in budget development and cost management
Excellent communication and interpersonal skills with ability to influence at all organizational levels
Proficiency with fleet management systems, telematics platforms, and maintenance software
Understanding of DOT, FMCSA, OSHA, and EPA regulations
Ability to work flexible hours including evenings, weekends, and on-call availability
Valid driver's license required

Nice To Haves

Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field (or equivalent work experience)
Advanced degree (MBA, Master's in Engineering) or technical certifications
Experience in logistics, transportation, distribution, or manufacturing environments highly valued
ASE Master Technician Certification
Certified Automotive Fleet Manager (CAFM)
Certified Fleet Manager (CFM) through NAFA Fleet Management Association
Lean Six Sigma certification (Green Belt or Black Belt)
CDL (Commercial Driver's License)
Experience with alternative fuel vehicles and electric vehicle (EV) technology
Background in implementing fleet maintenance software and telematics systems
Project management certification (PMP) or experience leading large-scale projects
Experience in furniture delivery, white-glove service, or specialized fleet operations

Responsibilities

Direct all fleet maintenance operations including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility
Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership
Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance
Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions
Manage fleet assets across the full lifecycle from acquisition through disposal
Ensure proper documentation and record-keeping for all maintenance activities and vehicle history
Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff
Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement
Conduct performance evaluations, provide coaching, and create development plans for team members
Ensure proper staffing levels, skill sets, and certifications to meet operational demands
Foster collaboration across shifts, locations, and departments
Make employment decisions and recommendations on hiring, promotions, corrective actions, and terminations
Create succession plans and develop future leaders within the maintenance organization
Negotiate and manage relationships with OEMs (Original Equipment Manufacturers), parts suppliers, service providers, and equipment vendors
Evaluate vendor performance, manage contracts, and ensure service level agreements are met
Identify opportunities for strategic partnerships that enhance service quality and reduce costs
Hold team accountable to warranty recovery and claim processes to maximize cost recovery
Manage vendor invoicing, payment processing, and financial reconciliation
Source and onboard new vendors to support fleet operations and capacity needs
Ensure full compliance with DOT, FMCSA, OSHA, EPA, and other applicable federal, state, and local regulations
Develop and enforce safety protocols, standard operating procedures, and best practices
Conduct safety audits, risk assessments, and incident investigations
Maintain required certifications, licenses, and documentation for vehicles and personnel
Implement environmental initiatives to minimize fleet emissions, waste, and environmental impact
Lead safety meetings and training sessions to promote a culture of safety excellence
Ensure compliance with hazardous materials handling and disposal regulations
Develop and manage annual fleet maintenance budgets including labor, parts, equipment, and services
Analyze maintenance cost trends, identify cost-saving opportunities, and implement efficiency improvements
Prepare financial reports, forecasts, and business cases for capital investments
Control inventory levels and optimize parts procurement strategies to balance availability with carrying costs
Track and report on budget variance and implement corrective actions
Manage shop operating expenses and identify opportunities to reduce waste
Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software
Leverage data analytics to drive predictive maintenance strategies and informed decision-making
Stay current on emerging technologies, alternative fuels, electrification, and industry innovations
Lead technology adoption initiatives that enhance operational efficiency and reduce costs
Evaluate and implement new tools, equipment, and processes to improve maintenance operations
Support digital transformation and automation initiatives within fleet maintenance
Develop long-term fleet maintenance strategies aligned with organizational goals and business objectives
Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies
Benchmark performance against industry standards and implement best practices
Collaborate with operations, procurement, finance, and safety teams on cross-functional initiatives
Drive innovation and process improvements to enhance fleet reliability and reduce total cost of ownership
Develop and execute strategic plans for fleet modernization, alternative fuels, and sustainability
Demonstrate and promote the Company's Core and Growth Values in all decisions and interactions
Foster a culture of accountability, transparency, and excellence