Fleet Services Rental Dispatcher

The University of Arizona•Tucson, AZ

2d•Onsite

About The Position

The Fleet Services Rental Dispatcher supports the University's day-to-day rental fleet operations by servicing rental vehicles, providing customer service to rental customers via email, phone, and in person interactions, coordinating vehicle dispatch and maintenance activities, and utilizing fleet management software to process rental requests, perform data entry, and generate reports. The work schedule for this position includes early morning hours on Saturday, afternoons hours on Sunday and 3 additional workdays during the Monday-Friday operating hours. Work hours and days may vary and are subject to change based on business needs.

Requirements

High school diploma or high school diploma equivalency is required.
Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Nice To Haves

Experience working with various types of automobiles.
Experience providing customer service.
Experience working with AssetWorks or other fleet management software.

Responsibilities

Refuel, clean, inspect, and prepare rental vehicles for customer use.
Serve as the primary point of contact for rental customers at the dispatch desk, providing professional and timely customer service.
Coordinate the scheduling and dispatch of rental vehicles based on customer reservations and operational needs.
Coordinate vehicle repairs, inspections, and maintenance with internal garage staff and external service vendors.
Provide administrative support by preparing reports, scanning documents, performing data entry, and recording maintenance information in operational software systems.