Fleet Services Account Manager
About The Position
We’re seeking a passionate and dedicated Fleet Services Account Manager responsible for managing and growing the company's fleet accounts, ensuring the delivery of high-quality fleet management services to customers. This role involves developing and maintaining strong relationships with key stakeholders, understanding customer needs, and providing tailored solutions to enhance fleet efficiency and performance. The Advanced Services Account Manager will oversee all aspects of account management, including service, data analysis and reporting, contract negotiation, and compliance with service level agreements.
Requirements
- Bachelor's degree in business, communications, or a related field required.
- 0-2 years of experience in account coordination, customer success, sales support, or a related client facing role.
- Proven experience managing multiple client accounts, quotes, and service requests while ensuring timely follow-up and high customer satisfaction.
- Strong analytical and data interpretation skills; ability to research and translate insights into actionable business strategies.
- Ability to influence cross-functional teams and drive results in a customer-centric environment.
- Excellent written and verbal communication skills, with proficiency in presenting to executive stakeholders.
- Ability to work in a constant state of alertness and safe manner.
Responsibilities
- Develop and maintain strong relationships with Advanced Services fleet customers, serving as the primary strategic liaison to ensure alignment with client objectives and organizational priorities.
- Partner with customers to define, implement, and achieve strategic goals related to cost optimization, equipment lifecycle management, operational efficiency, and business expansion.
- Act as liaison between dealers and customers for any service related discrepancies.
- Lead dealer training initiatives focused on system enhancements, process optimization, and the adoption of best practices to drive continuous improvement across the dealer network.
- Oversee execution of customer deliverables, ensuring proactive engagement and measurable improvement in customer satisfaction and retention metrics.
- Prepare and present comprehensive Quarterly Business Reviews, providing strategic insights on account performance, financial outcomes, and growth opportunities.
- Monitor program compliance and Key Performance Indicators, leveraging data driven insights to inform business decisions and continuous improvement initiatives.
- Additional duties as assigned.
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
