Fleet Services Account Manager

Toyota Material Handling•Columbus, IN

1d•$65,440 - $83,895•Hybrid

About The Position

We are seeking a relationship-driven and results-oriented Advanced Services Account Manager to serve as a trusted advisor to our fleet customers. In this role, you will be responsible for managing strategic customer accounts, driving customer satisfaction, and helping customers maximize the value of their fleet operations through data-driven insights and proactive account management. You will work closely with customers, dealers, and internal stakeholders to identify opportunities for operational improvement, cost savings, equipment optimization, and business growth. By combining strong business acumen with exceptional relationship management skills, you’ll help customers achieve their objectives while supporting the continued growth of Toyota Material Handling’s Advanced Services business. If you enjoy building long-term partnerships, solving complex challenges, and delivering measurable results, this role offers the opportunity to make a significant impact on both customer success and business performance.

Requirements

Bachelor’s degree
Strong analytical skills with the ability to interpret data and provide actionable recommendations
Experience managing projects and coordinating multiple priorities
Customer-focused mindset with a commitment to delivering exceptional service
Strong verbal and written communication skills
Ability to build relationships and influence stakeholders across multiple organizations
Strong organizational skills and attention to detail

Nice To Haves

Experience in account management, customer success, fleet management, or a related field
Experience presenting business insights and recommendations to customer leadership teams
Ability to translate complex data into meaningful business solutions
Experience working with dealer networks or multi-location customer environments
Strong problem-solving skills and a continuous improvement mindset
Proven ability to build trusted relationships and drive long-term customer partnerships

Responsibilities

Develop and maintain strong relationships with fleet customers, serving as the primary point of contact for Advanced Services programs.
Partner with customers to establish and achieve objectives related to cost reduction, fleet optimization, equipment replacement planning, business growth, and other key performance metrics.
Analyze operational and performance data to identify trends, opportunities, and recommendations that improve fleet efficiency and effectiveness.
Lead and facilitate customer deliverables, ensuring a high level of service and customer satisfaction.
Prepare and present Quarterly Business Reviews, including account performance, key metrics, financial reporting, and business development opportunities.
Monitor program compliance and key performance indicators to ensure contractual and operational objectives are met.
Serve as a liaison between dealers and customers to resolve service-related issues and ensure timely communication and follow-through.
Train dealers on best practices, process improvements, and system enhancements that support customer success.
Collaborate with cross-functional teams to address customer needs and drive continuous improvement initiatives.
Travel 30–40% as required to support customer engagement and business objectives.
Additional duties as assigned.

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!