Fleet Service Manager onsite with Autonomous Vehicle Partner

AutoNation•San Antonio, TX

5d•Onsite

About The Position

The Fleet Service Manager – Autonomous Vehicles is responsible for leading and inspiring a team of 10 to 100 vehicle technicians tasked with maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). You will work to exceed operational objectives, control costs, and develop a high-performing team. Above all, you will ensure that repairs are completed according to our client’s service expectations while collaborating with AutoNation teammates in a positive, innovative work environment. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits such as: Higher income potential, Full benefits package including Paid Time Off & 401K w/ Company match, Longevity bonuses, Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!), Employee discount on vehicle purchases, parts, & service, Advancement opportunities And so much more!

Requirements

5+ years of experience in vehicle repair at an automotive service center or as a fleet operator.
Experience managing a team of 25 or more vehicle technicians, with varying levels of skill and training.
Strong organizational and planning skills with the ability to manage simultaneous initiatives.
Excellent communication and relationship-building abilities.
Experience working with partners, vendors, or large accounts.
Data-driven mindset with ability to interpret KPIs, identify trends, and drive operational decisions.
Proficiency with scheduling platforms, CRM/operations systems, and standard office software.
Ability to meet physical demands of service center operations and augment work schedule as needed to support maintenance operations over several shifts covering a 24/7 operations.

Nice To Haves

Bachelor’s degree in business, Operations Management, or related field.
ASE certifications.
Electric or autonomous vehicle maintenance experience.
Familiarity with Google suite of office products such as Gmail, chat, and video conferencing.
Background in partner programs, insurance networks, or vendor management.
Understanding logistics, dispatching, or field technician workflows.

Responsibilities

Establish work priorities and monitor key performance indicators to measure the success of fleet maintenance operations while implementing data-driven strategies for continuous improvement.
Collaborate with client leadership to align operational goals and strategies, acting as a key liaison between the client and AutoNation.
Provide recommendations for improving the maintenance and administration of their fleet of autonomous vehicles (“robotaxis”).
Ensure all work orders are closed accurately and in a timely manner while adhering to SOPs and all AutoNation and client company policies, procedures, and safety standards.
Maintain reporting systems required by AutoNation and clients.
Understand and comply with federal, state, and local regulations affecting fleet maintenance and repair operations.
Ensure compliance with all SOPs, safety protocols, and quality standards.
Support leadership by identifying operational gaps and implementing corrective actions.
Ensure operations run consistently over several shifts covering a 24/7 work schedule.
Track and analyze KPIs related to service operations and partner programs, including: Service Level Agreements, Technician efficiency, Technician utilization, Partner-specific performance metrics.
Represent your assigned service center in weekly and monthly performance updates for leadership and partners.
Use data to drive process improvements, reduce friction, and enhance service delivery.
Work closely with HR, Finance, Training, and Field Operations teams.
Partner with HR and Internal Training Teams, Training vendors to onboard technicians and maintain readiness for future needs.
Review customer and partner feedback to identify trends and opportunities for improvement.
Support initiatives that increase partner satisfaction, retention, and program expansion.
Deliver weekly/monthly business reviews displaying operational excellence and transparency for the managed services AutoNation provides.
Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
Recommend and implement enhancements to scheduling, communication, routing, and technician management.
Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
Provide ongoing coaching, mentorship, and performance feedback to direct reports to strengthen leadership capability and drive high-performing teams.
Conduct regular performance reviews, set clear expectations, and create individualized development plans to support employee growth and organizational goals.
Maintain a bench of high performers for promotions to ensure business continuity and succession planning.

Benefits

Higher income potential
Full benefits package including Paid Time Off & 401K w/ Company match
Longevity bonuses
Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
Employee discount on vehicle purchases, parts, & service
Advancement opportunities
Competitive compensation and 401k matching
Insurance plans (health, dental, vision)
Maternity benefits
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
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