Fleet Service Coordinator

Masters Transportation•Kansas City, MO

5d•$24 - $30•Onsite

About The Position

Master’s Transportation is looking for a Fleet Service Coordinator for their Kansas City headquarters. This role is a great fit for someone who thrives in a busy environment, enjoys working with different people throughout the day, and takes pride in following things through from start to finish. You don’t need to be a mechanic. You do need to be organized, comfortable with technology, persistent about follow-up, and willing to jump in and figure things out.

Requirements

High school diploma or equivalent
Administrative, service coordination, parts, purchasing, warranty, or related experience
Strong computer skills and ability to work throughout the day in service management, ordering, and vendor systems
Experience using parts catalogs and placing or tracking parts orders
Experience working with vendors and suppliers
Strong organization, follow-up, communication, and data-entry skills
Ability to manage multiple open jobs and changing priorities with accuracy and urgency
Ability to work effectively with customers, technicians, parts personnel, and department leadership
Mechanical or technician experience is not required

Nice To Haves

Experience in a fleet, automotive, commercial vehicle, bus, van, or equipment service environment
Experience with warranty documentation or claim coordination
Experience with service management or dealer management software
Familiarity with vehicle parts terminology and service department workflows

Responsibilities

Coordinate the flow of service work among customers, technicians, the parts department, the warranty lead, vendors, and suppliers.
Maintain current job status, notes, documentation, and follow-up activities in the service management system.
Track open repair orders and service jobs, identify delays or missing information, and follow up with the appropriate parties to keep work moving.
Support warranty claim processing by gathering required information, maintaining documentation, monitoring claim status, and coordinating with the warranty lead.
Research, order, and track parts using parts catalogs, vendor systems, and internal resources.
Communicate with vendors and suppliers regarding availability, pricing, order status, back-orders, and delivery timelines.
Coordinate technician scheduling and communicate changes, priorities, parts availability, and job readiness to the shop floor.
Provide customers and internal stakeholders with timely, accurate updates on service status and anticipated next steps.
Review records for completeness and accuracy and help resolve discrepancies involving parts, labor, warranty, or job status.
Occasionally walk through the warehouse or parts area to locate or verify parts.
Perform other administrative and coordination duties that support efficient service department operations.