Fleet Service Center Supervisor (Fleet Mobility Services, Vehicle Support Services Division)

City of Austin

2d•$33 - $41•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,500 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency. Job Description: Supervisor, Fleet Service Center Purpose: Under general direction, supervises the work activities and assignments of various levels of technicians on a work shift who perform maintenance and repairs on vehicles and other motorized equipment operated by the City. The Fleet Service Center Supervisor will supervise technicians across shift operations performing vehicle maintenance, repairs, and wireless/lighting upfits for City fleet vehicles and motorized equipment. Manages work orders from open to close, including parts and labor review, vehicle work history research, and customer communications. Responds to service calls and customer concerns while maintaining a strong service orientation. Assists management with budget development and inventory counts. This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
Knowledge of Federal, State and Local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communication.
Skill in using computers and related software.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.
Combination of equivalent experience and education may substitute for the minimum qualifications
If required, must obtain an appropriate Commercial Driver's License (CDL) within ninety (90) days of employment with the City.
External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty six (36) months.

Nice To Haves

Experience in all phases of work as an automotive technician installing, diagnosing, troubleshooting, and repairing electrical systems such as emergency lighting systems and communications systems.
Experience with VHF/UHF 700/800 MHz, LTE, GPS, and Wi-Fi antennas used in public safety vehicles.
Experience with multi-band antennas and antenna placement strategies to avoid interference and maximize signal quality.
ASE and /or EVT Certifications (Certifications) or manufacturer equivalent or the ability to obtain within 6 months of employment.
Experience overseeing the maintenance and repair of light, medium and heavy-duty vehicles and of off-road equipment.
Experience with Microsoft Excel Outlook and Word.
Proven Leadership Experience: A track record of successfully leading and managing teams, preferably in an automotive or related industry.
Budget Management: Experience with managing budgets, controlling costs, and optimizing resource allocation.
Customer Service: Strong customer service orientation and ability to address customer concerns effectively.

Responsibilities

Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer.
Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
Interprets and enforces City and Fleet policies and procedures.
Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
Monitors vehicle down report and complies with Fleet operational policies.
Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
Assists manager with development of budget and inventory counts, if required.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

Benefits

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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