Fleet Service Advisor

Van Horn Automotive Group Inc•Sheboygan, WI

About The Position

Van Horn Ford has an outstanding opportunity for an eager and professional Fleet Service Advisor that will establish rapport and trust with the customer and technicians while maximizing our profit opportunities. Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 15 locations throughout Wisconsin. Being employee-owned offers a unique benefit that invests in you and your future. As a 78% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!! If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Requirements

High School Diploma or equivalent
Valid Driver’s License
Must be organized, reliable, and able to work in a fast-paced environment

Nice To Haves

Previous customer service experience preferred but not required

Responsibilities

Greet customers promptly and pleasantly
Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance
Perform vehicle walk around with customer to determine needed repairs.
Review vehicle maintenance history and make recommendations
Provide the customer with available options for repairs while explaining the benefits of timely repairs
Sell recommended service work to customers based upon mechanics diagnosis
Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
Verify warranty and service contract coverage and administer claims for qualifying repairs
Follow up with customers to ensure customer satisfaction
Review completed work and charges with the customer and/or send a digital invoice for online payment.
Daily collaboration with the BDC team including prompt response to customer inquiries

Benefits

Health, Vision, and Dental Insurance – Comprehensive coverage with a wide network to keep you and your family healthy.
HSA Match – $500 annual match to your Health Savings Account
ESOP (Employee Stock Ownership Plan) – Helps you build financial security for the future.
Paid Holidays, Vacation, and Sick Days – Enjoy well-earned time off to rest and recharge.
Employee Discounts – Exclusive savings on vehicles, parts, and service.
Tuition Reimbursement – Invest in your education without the financial burden.
Scholarship Opportunities – Helping you advance your career through learning.
Career Advancement Opportunities – Grow within the company with plenty of room to advance.
Gym/Workout Reimbursement – Stay active and get rewarded for prioritizing your health.
Paid Volunteer Time – Give back to your community while on the clock.
Closed on Sundays – Enjoy time off every week.