Job ID #31971: Fleet Quality Coordinator & Data Analyst

City of Hamilton•Hamilton, ON

6d•Onsite

About The Position

The Fleet Quality Coordinator & Data Analyst will be responsible for fleet continuous improvement initiatives, developing performance measurement, as well as quality management. The coordinator will specialize in administrative, analytical, and technical work related to identification, evaluation, prioritization, and implementation of strategic initiatives. This position provides support to Fleet Services in continuous improvement initiatives that drive efficiencies such as: green fleet/new technologies, vehicle maintenance management scheduling, operational and business process reviews, provides support and direction in the development of standards and methodologies to improve processes and efficiencies. Using a "best practices" approach, this position develops and delivers quality service in a timely and cost -effective manner. This position will work with the Manager to establish, monitor and report on departmental KPI's and metrics.

Requirements

Demonstrated experience in the above duties normally acquired at the post secondary level of education through the completion of Finance, Business Administration or Materials Management program, or a combination of education and relevant work experience.
Computer literacy and proficiency utilizing Microsoft products (Word, Excel, Power Point and Outlook), and other software programs which may be required by the Fleet Services Division.
Demonstrated skills in analytical and conceptual thinking, statistical, planning and evaluation, forecasting and financial skills.
Ability to transform process and policy recommendations into implementation strategy plans.
Proven ability to review and analyse program data to improve quality assurance and further develop continuous improvement strategies.
Demonstrated experience and skill to input and manipulate data accurately at an acceptable Intermediate speed. Able to create statistical reports and graphs by utilizing different resources.
Ability to perform process reviews without detailed instruction and supervision and organize and follow through with plans and solve problems. Demonstrated ability to develop suggestions through the application of innovative and creative thinking, analytical skills and sound reasoning.
Demonstrated knowledge of Procurement processes

Nice To Haves

Practical experience in process improvement or quality management using Lean Six Sigma or similar methodology would be considered an asset.
Demonstrated knowledge of automotive industry would be considered an asset.
Knowledge of maintenance management system such as Hexagon EAM software programs would be an asset.

Responsibilities

Lead and supports the development, implementation, and management of a Fleet wide process improvement program by providing insight and guidance.
Lead and supports the development, implementation and ongoing updating of performance metrics for all Fleet Services operational support areas.
Lead and supports the development and implementation of continuous improvement strategies to improve the effectiveness and efficiency of service delivery.
Use statistical analysis to identify performance trends and make recommendations for project opportunities/enhanced services.
Leads and supports specific projects and investigative assignments such as, green technology upgrades, process improvements, change management or implementation of policy/procedure requirements, cost-benefit analyses, benchmarking studies.
Performs analysis on various Fleet related data including but not limited to vehicle and equipment classification, utilization, maintenance activities, life cycle and green technology initiatives, vehicle recharging and fuel site infrastructure.
Uses statistical analysis to make recommendations for business opportunities, enhanced services, process improvements, Grant funding programs and implementation.
Interacts with consultants on Departmental projects overseeing the collection of data and analysis and reviewing/commenting
Coordinates internal and external data for Municipal Benchmarking such as MBN Canada or other corporate benchmarking.
Involved in business process reviews, improvement initiatives, provides strategic and process improvement advice to support business operations.
Makes recommendations for improvements to processes, including efficiency improvements, modification/elimination/development of tools, and the introduction and use of technology.
Recommends related monitoring KPI's through maintenance management system to determine strengths and needs of staff, to identify training needs and goal setting measures to reach optimal performance levels. Includes oversight of development of performance indicator tools.
Synthesizes analytical outputs and materials to produce reports. Creates and contributes to reports for internal and external use (e.g., Council reports, memorandums, website material/open data) to communicate performance, financial results, staffing levels and other related activities for the purpose of sharing with internal and/or external persons/groups.
Assist in developing project charters, scope, deliverables, timelines, resource requirements, and identify project risks. Update City’s internal share point system with continuous improvement projects.
Works with the Manager, to complete required applications to secure funding through outside source such as Government grant funding opportunities.
Responsible for project plan development and project resource planning along with the identification of project task. Identifies project resources and skill requirements and estimates project and sustainability costs while overseeing the project schedule, milestones and project resources.
Analyzes feedback from Departmental pilot groups and stakeholders
Prepares oral and written presentations and reports regularly on the status of projects, milestone achievement, fiscal status, change and risk management. Prepares recommendations and outlines preferred course of action.
Compiles and analysis information from various sources and reports on Return on Investment for new fleet technologies (fuel, hybrid, leasing).
Compile data from various sources(internal-external) and Fleet programs and databases including but not limited to Hexagon EAM, Hansen, Access, and Excel and produces comprehensive reports.
Investigates, develops, recommends and implements policies and procedures and creates a supportive work environment. Recommends and makes changes to Fleet programs.
Assist and leads development and maintenance of Standard Operating Procedures that enhance organizational effectiveness and support training programs that provide optimal service functions to effectively transfer knowledge to all levels of users.
Audits data entered in Fleet systems to ensure accuracy according to stated acceptable formats, policy and procedures (extended use, rebuilds, utilization).
Perform checks, reconciliations, comparisons and verification of transactions and other matters.
Review documents, records, processes and reports for accuracy, effectiveness and reliability (projected fuel savings, Idling, return on disposal).
Provide analysis on fleet repair costs by work types, cost group, vehicle and class codes.
Act as a key user to identify user needs and implement system upgrades.
Perform such other duties as may be assigned, which are directly related to the job function.