Fleet Operations Supervisor

AAA Northeast • New York, NY

5d • $82,000 - $104,000 • Onsite

About The Position

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures. The pay range for this position is $82,000 - $104,000 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Requirements

• Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
• 1-3 years On-the-job tow experience Required
• Active and valid driver’s license issued by only one state or jurisdiction Required
• DOT card pre-hire and as a current employee within 1 Year Required

Nice To Haves

• Supervisory experience Preferred

Responsibilities

• Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures
• Interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures
• Emphasizes Five Diamond Service and member satisfaction
• Reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety
• Equips employees with knowledge of AAA products and services
• Emphasizes the importance of building relationships with each member contact
• Accompanies drivers on service calls, to assess service delivery
• Performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems
• Ensures member satisfaction, driver safety and protection of property
• Identifies any repetitive problems and alerts management
• Acts as resource on questions of Club policies and procedures
• Performs daily inspections of drivers and vehicles
• Ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc)
• Review driver logs for completion, alerting management of maintenance issues
• Inspects fleet accident sites, representing Club as necessary
• Assists drivers with completion of accident forms
• Completes damage reports and provides additional information as necessary
• Investigates driver injury incidents and ensure documentation/injury reports are completed
• Provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries
• Informs Safety Manager, to ensure worker's compensation issues are appropriately addressed
• May provide additional information for formal inquiries
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment
• Informs management of reorder status
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured
• Other duties as assigned

Benefits

• Medical coverage with employer contributions covering up to 93% of the premium cost
• Dental options
• Vision options
• 6% company match on 401(k) retirement plan contribution
• 3 weeks’ vacation
• 12 holidays
• 8 sick days
• 48 hours of volunteer time annually
• Free AAA membership
• Insurance discounts
• Travel commission refund
• Up to $625 in Wellness Incentives
• Up to $6k in tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree