Fleet Operations Manager, Autonomous Vehicles

Ride Hail • Irving, TX

2d • Onsite

About The Position

The Fleet Operations Manager, AV Fleet will oversee daily fleet operations for autonomous ride-hailing vehicles. This role focuses on leading a team to ensure operational excellence in servicing, cleaning, charging, and calibration of autonomous vehicles. The Fleet Operations Manager ensures that all vehicles meet readiness, safety, and quality standards while maximizing fleet utilization (uptime) and ensuring customers in the Dallas market have access to clean and ready autonomous vehicles when needed. Avis Budget Group has entered into a strategic partnership with the leader in self-driving technology to launch and scale a fully autonomous ride-hailing service in Dallas. This new strategic partnership reflects the Company’s ambition to grow beyond travel and actively shape the future of mobility.

Requirements

• Bachelor’s degree preferred (or equivalent in education, training or experience)
• 2+ years of progressive experience in related field (rental car, logistics, fleet management, ride hail, mobility services or related service industries) of progressive operations and logistics management, including managing a team of people
• Proven ability to lead teams in a fast-paced, high-volume operational environment
• Excellent organization and prioritization skills, self-starter, able to work in a fast-paced environment with minimal supervision
• Exceptional communication and leadership skills with the ability to influence cross-functional teams
• Proficient in data analytics, forecasting, and problem-solving skills
• Proficient knowledge of Microsoft Office suite of products, including Excel
• Valid driver’s license, authorized to work in the United States and successful completion of pre-employment qualification checks
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to sit, stand, walk, bend, reach, and move throughout the location for extended periods, as well as type, communicate clearly, and lift a minimum of 50 lbs with assistance
• Ability to work in varying environments, such as indoors and outdoors
• Willingness to travel to other market locations

Responsibilities

• Lead all aspects of fleet servicing, including, but not limited to, cleaning, charging, and calibration for the autonomous ride-hail vehicles to ensure readiness, safety, and compliance with established standards.
• Maintain oversight of vehicle dispatch, movement, and staging within the applicable location to maximize fleet uptime and availability.
• Oversee diagnostics to identify and address “no hail” states, coordinating remote actions or on-site fleet response teams to restore serviceability.
• Direct daily operations within the applicable locations, optimizing resource allocation and workflow efficiency to achieve performance, productivity, and uptime goals.
• Manage a team of Fleet Associates, Lot Coordinators, and related staff to ensure high service levels and continuous improvement.
• Develop, communicate, and implement daily operational plans consistent with ABG and the partner’s business objectives.
• Forecast, budget, and manage key operational metrics (including, but not limited to, fleet utilization, labor productivity, turnaround times, and material costs).
• Conduct data analysis to drive continuous process improvement and reduce downtime.
• Collaborate with the partner’s product, engineering, IT, and other departments to prioritize the workload to accomplish the needs of the business.
• Partner with ABG operations, IT, facilities, procurement and other departments to leverage scale and expertise.
• Manage and maintain vendor relationships and workload assignment, ensuring established service levels and standards are met and that all vendor management policies and procedures are followed.
• Assist with all areas of the employee lifecycle including hiring, onboarding, training, recognition, motivation, development and performance management to enable a high-performance culture.
• Manage all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provide a safe work environment by ensuring all safety policies and practices are followed and maintained, partnering with Safety where appropriate.

Benefits

• Competitive salary, eligible for short-term incentive plans
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree