Fleet Operations Management Trainee

Ryder Supply Chain Solutions • Boston, MA

4d • Onsite

About The Position

The Operations Management Trainee (OMT) is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge in the transportation and logistics field. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, operational excellence, and key metrics. This role offers the opportunity to utilize problem-solving abilities to make sound business decisions for the company. With support, mentorship, and training from managers and team members, and a willingness to relocate, trainees will be prepared for the next step in a successful career. This is an excellent opportunity for a recent college graduate to start their career with a stable company. The ideal candidate is motivated, coachable, and seeking a fast-paced, inclusive environment with competitive pay, fast growth, a full benefits package, 401k employer match, and a discount on shares. Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, and received “Reader's Choice Excellence Awards” by Inbound Logistics. The company also boasts the largest EV footprint in the U.S. and has received Verizon's “Supplier Environmental Excellence Award”.

Requirements

• Bachelor's Degree, Required.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.
• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required.
• Ability to work independently and as a member of a team, Required.

Nice To Haves

• 1 year or more in customer service with issues resolution experience, Preferred.

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• tax-advantaged 401(k) retirement savings plan
• 401k employer match
• discount on shares

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level