Fleet Manager

Zipcar • Washington, DC

4d • $65,000 - $75,000 • Onsite

About The Position

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. As a Fleet Manager, you will run point as the leader of all fleet operations supporting the vehicle lifecycle in the region. This includes leading the Fleet Operations team, managing relationships with vendors and supply chain teams, and ensuring our vehicles are safe, clean, and able to deliver an exceptional experience for our members. – this will include increasing and decreasing fleet to meet demand, managing upkeep, the repair process maintenance of vehicles, and working towards listed KPIs for your respective roles.

Requirements

• Bachelor’s degree or equivalent experience in related field required
• 4-5 years operations management or Fleet management experience (preferably in rental car / car share)
• Prior experience working in operations for a complex fleet organization
• Can identify and resolve problems in a timely manner, gather and analyze information skillfully, while maintaining confidentiality
• Demonstrated ability to identify staffing needs and to hire key employees
• Experience tracking the success of operational improvement programs with an acute eye for sustainable, organization-wide improvements
• Valid Driver’s License and an acceptable driving record (per company standards)

Responsibilities

• Partner with Operations leadership with strategic goals and changing initiatives; lead local teams to improve overall member satisfaction (NPS), and additional business goals.
• Manage the process of in-fleeting and de-fleeting vehicles from beginning to end.
• Responsible for maintaining fleet costs in accordance to market budget.
• Negotiate and manage vendor service contracts and relationships to ensure vehicles are properly maintained, repaired and cleaned to Zipcar's high standard.
• Oversee payment for third party vendors, and ensure invoices are coded appropriately via ORACLE.
• Work across Zipcar functional teams to support performance and process improvement.
• Responsible for the hiring, training, and development of fleet management staff including but not limited to: performance management, succession planning, goal setting, development and input performance reviews.
• Coordinating the repair life cycle of our vehicles from the time they require repair to the time they go back on the grid for rent. This includes working with ABG supply chain partners, third party maintenance vendors, third party shuttling companies, towing vendors, and impound recovery facilities
• Updating Zipcar’s platform (work management system) daily with ETA’s of when vehicles will be complete, any pertinent notes to the repair process, and closing out the ticket loop once complete.
• Work with data to make informed decisions on repairs and vehicle lifecycle on a daily basis

Benefits

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits
• Generous paid time off, including volunteer and Parental Leave options
• Tax-free benefit for public transportation or parking expenses
• Bicycle Reimbursement program
• 401(k) Retirement Plan with company matched contributions
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree