AV/EV Fleet Maintenance Manager

Amerit Fleet Solutions•Philadelphia, PA

4d•$100,000 - $120,000•Hybrid

About The Position

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management. This role involves significant travel to other markets in the area, at least 50-75%, with initial onboarding requiring up to 4 weeks of travel for training.

Requirements

Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
Strong desire to empower team members and guide them toward positive business outcomes.
Excellent communication skills with the ability to influence, persuade, and drive action.
A collaborative management style with a strong customer service orientation.
Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
Ability to interpret data, drive KPIs, and identify opportunities for improvement.
Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

Responsibilities

Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Benefits

Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $500 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion