Fleet Maintenance Manager

Ashley Furniture Industries•Advance, NC

20h•Onsite

About The Position

Ashley Furniture is seeking a Fleet Maintenance Manager to plan, coordinate, and manage comprehensive fleet maintenance operations. The goal is to ensure maximum vehicle uptime and cost-effective resource utilization. This role involves overseeing daily shop operations, inventory management, scheduling, workflow optimization, and implementing continuous improvement initiatives. The Fleet Maintenance Manager will lead maintenance teams across multiple shifts, provide technical support for on-road breakdowns, and ensure compliance with industry standards like Vehicle Maintenance Reporting Standards (VMRS) and company protocols. Strong leadership is required to manage technicians, drive operational excellence, and balance priorities in a fast-paced transportation environment.

Requirements

Associate Degree in Vehicle Maintenance, Automotive Technology, or related field, or equivalent work experience.
Minimum 7 years of heavy vehicle shop maintenance experience.
Class A CDL (or ability to obtain within 1 year).
State and Federal certification for Air Conditioning (HVAC) repair.
Comprehensive knowledge of heavy-duty truck and trailer maintenance operations.
Proficiency with OEM (Original Equipment Manufacturer) diagnostic software and tools.
Understanding of air brake systems, trailer operations, and Federal DOT regulations.
Knowledge of heavy-duty automatic transmissions and drivetrain systems.
Familiarity with Vehicle Maintenance Reporting Standards (VMRS).
Experience with fleet maintenance management software and work order systems.
Proficient computer skills including Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

Previous leadership or supervisory experience strongly preferred.

Responsibilities

Plan and manage daily maintenance shop operations including scheduling, workflow, priorities, and resource allocation.
Monitor and review all work orders for accuracy, appropriate parts usage, labor efficiency, and cost-effectiveness.
Maintain compliance with Vehicle Maintenance Reporting Standards (VMRS) and company maintenance standards.
Manage inventory systems and optimize parts procurement to minimize downtime.
Coordinate on-road breakdown support to resolve issues quickly and cost-effectively.
Audit shop operations regularly to ensure adherence to standard operating procedures.
Directly supervise and provide leadership to maintenance technicians (up to approximately 35 team members).
Make employment decisions including hiring, promotions, transfers, performance improvement plans, corrective actions, and terminations.
Coach and mentor team members to improve technical skills and performance.
Conduct performance reviews and recommend/implement training and development programs.
Manage employee schedules across multiple shifts to ensure adequate coverage.
Foster teamwork, motivate staff, and create a positive work environment.
Facilitate weekly team meetings and regular individual employee meetings.
Provide advanced troubleshooting and technical guidance for complex repair issues.
Train technicians on proper work order documentation to support warranty filing procedures.
Ensure accurate completion of maintenance records and time-keeping documentation.
Monitor technician performance and identify opportunities for skill development.
Stay current with truck shop best practices and emerging maintenance technologies.
Communicate company goals, departmental objectives, and performance expectations to the team.
Recommend and implement process improvements to enhance fleet maintenance efficiency.
Analyze key performance metrics and identify opportunities for operational improvement.
Respond professionally to difficult employee, vendor, and customer situations.
Collaborate with corporate leadership on fleet-wide initiatives and standards.
Demonstrate company core and growth values in all job functions.