Fleet Leader - Dallas, TX

U.S. Xpress Enterprises, Inc.•Balch Springs, TX

1d•$71,900 - $89,900•Onsite

About The Position

The Fleet Leader will oversee the activities of Driver Leaders and their respective teams of drivers to ensure the utmost in performance, and smooth driver and customer experience. This role involves managing a community of Driver Leaders, monitoring employee and driver performance, enhancing employee performance through coaching and mentoring, managing driver performance while promoting safe operations, monitoring freight assignments, and managing P&L Fuel Management and Utility KPIs. The Fleet Leader will collaborate with all levels of the organization, attend meetings and trainings, build credibility and trust through feedback, lead meetings and trainings, and determine best practices. This position requires a strong work ethic, integrity, multitasking abilities, and the capacity to learn new systems. The Fleet Leader may also be required to fill in for other business needs as warranted.

Requirements

Bachelor’s degree or equivalent work experience required
Minimum of 3 years in Operations including Customer Service, Fleet Management, or Load Planning required.
Knowledge of DOT hours of service and how they apply to a Driver.
XPM / Qtops (AS-400)
Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services.
Public Safety & Security knowledge helpful – familiarity with relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration & Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics - knowledge of mathematics to solve problems.
Computers and Electronics - knowledge of electronic equipment, and computer hardware and software, including applications.
Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, while not interrupting at inappropriate times.
Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Time Management - managing one's own time and that of others.
Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making.
Oral Comprehension & Expression - ability to listen, understand, and communicate information and ideas through spoken words and explanations which others can easily understand.
Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, rather recognizing there is or could be a problem.
Deductive Reasoning - ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning - ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Ability to be a self-starter
Ability to work in stressful situations

Nice To Haves

Experience in a deadline-driven environment preferred

Responsibilities

Manage a community of Driver Leaders whose duties include management of Drivers and tractors to ensure success is achieved for customers and Drivers
Manage work schedules including coverage for holidays, sick days, etc. for all employees
Monitor employee and Driver performance through KPI and soft-skill management
Enhance employee performance through coaching, mentoring and documentation
Managing Driver’s performance while promoting safe operations
Monitor freight assigned to Drivers in order to ensure the highest level of service to our customers
Be a leader of their team with strong work ethic & integrity
Be able to fill-in for other business needs as warranted
Ability to multi-task
Ability to learn new systems
Monitor and Manage KPI’ for P&L Fuel Management, and Utility.
Collaborate with all levels of the organization to harness collective intelligence of the workforce.
Attend and engage in all meetings and trainings on recent developments, goals, and objectives
Build credibility and trust among managed employees by providing prompt and constructive feedback in office when observing such need
Lead and facilitate regularly scheduled meetings and in-person trainings that harmonize collaboration internal to the department and external to other SBUs
Determine best practices and reinforce constructive and positive feedback through face-to-face interactions with employees on the floor in real time