Fleet Customer Service Success Project Manager

Penn Power Group, LLC • Hanover Township, PA

13d • Hybrid

About The Position

Join Penn Power Group as a Fleet Customer Success Project Manager, where you'll own the parts, inventory, and case management functions that keep our fleet customer accounts running smoothly. You'll work in close partnership with our Fleet Customer Success Manager to deliver seamless service, from parts availability to preventive maintenance execution. PPG has been in business for over 50 years, known for exceptional customer service, innovative solutions, and the ability to adapt to changing markets. We hire the best in their fields.

Requirements

• 3+ years in fleet operations, parts/inventory management, or project coordination
• Comfort managing multiple workstreams across different locations
• Willingness to travel regularly for on-site inventory counts (occasional overnight stays)
• Availability for an on-call rotation
• Strong communicator — you'll coordinate across internal teams and external dealers/vendors

Nice To Haves

• Experience with ERP-based parts/inventory systems (Decisiv or similar) a strong plus

Responsibilities

• Coordinate parts ordering and manage inventory across assigned fleet accounts
• Run monthly cycle counts at project locations, catching discrepancies before they become problems
• Own warranty case management with dealers — documentation, invoicing, timely claims
• Support case resolution alongside our Maintenance Team Managers
• Coordinate preventive maintenance scheduling and track compliance across sites
• Help manage on-call coverage for weekends/after-hours, including technician dispatch and towing coordination
• Contribute to policies and procedures that make our fleet operations more consistent

Benefits

• Career growth opportunity
• Competitive salary
• Paid time off
• Medical/dental/vision
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed