Flat Rate Technician

Penske Automotive Group • Warwick, RI

2h • Onsite

About The Position

Porsche Warwick, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The position focuses on providing an excellent customer experience through high-quality technical work, clear communication with Service Advisors, accurate estimates and work orders, and compliance with manufacturer standards and applicable safety regulations.

The technician will primarily work in an automotive shop. The covered workspace may be subject to heat, cold, regular loud noise, and work-related safety hazards. The role requires prolonged standing and regular physical activity, including lifting, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion. Evening, weekend, and holiday hours may be required.

Penske Automotive Group describes a values-driven culture centered on integrity, professionalism, excellence, and teamwork, with training and opportunities for career growth and advancement. The company offers a comprehensive benefits program and state-of-the-art facilities.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• At least 3 years of dealership experience.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Strong attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes that ensure quality and safety.
• Effective time management and prioritization skills.
• High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
• Ability to meet the position's physical demands, including prolonged standing, regular movement and repetitive motion, and lifting or carrying loads as described in the posting.
• May need a valid driver's license and good driving record for some positions.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Help ensure customers have a high-quality service experience throughout the vehicle repair process.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Meet manufacturer standards for the quality and timeliness of repairs and maintenance.
• Ensure estimates and work orders are accurate.
• Comply with applicable federal, state, and local regulations affecting shop operations, including hazardous waste handling and disposal, OSHA requirements, and the use of personal protective equipment.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED